Career TEAM is a leading workforce development organization on a mission to transform lives. The Quality Assurance Team Lead will support federal and state-funded workforce development programs by leading quality assurance functions, ensuring data integrity, and strengthening program operations across teams.
Responsibilities
- Lead Quality Assurance efforts across WIOA and related programs to ensure compliance with federal, state, and local requirements
- Review case files, enrollment documentation, and data entry to ensure accuracy, completeness, and adherence to policy
- Identify trends, risks, and areas for improvement, and implement corrective actions
- Serve as a subject matter expert on WIOA compliance and policy requirements
- Partner with compliance teams to proactively address findings and ensure timely resolution
- Oversee data accuracy within case management systems, ensuring alignment between participant records and supporting documentation
- Monitor and correct data discrepancies, including enrollment records, service tracking, and expenditures
- Support the preparation and review of compliance reports and data submissions
- Maintain accurate and up-to-date program records in alignment with contractual requirements
- Supervise and support QA staff, providing coaching, guidance, and performance feedback
- Train staff on data entry standards, documentation requirements, and compliance expectations
- Collaborate with Career Advisors and Team Leads to reinforce best practices and improve data quality
- Foster accountability and continuous improvement within QA and program teams
- Develop, document, and refine workflows, SOPs, and QA processes to improve efficiency and consistency
- Partner with leadership to strengthen program operations and ensure alignment across teams
- Support participant lifecycle processes, including enrollments, service tracking, and exits
- Assist with resolving operational challenges related to data, documentation, and compliance
- Work closely with Program Manager, fiscal teams, and external partners to support invoicing accuracy and documentation
- Coordinate with fund source representatives and compliance staff to address data corrections and reporting needs
- Support communication and alignment between QA, program staff, and leadership
- Provide administrative and operational support across program functions as needed
- Assist with tracking expenditures and entering program-related data
- Complete additional tasks and projects as assigned to support program success
Skills
- Associate degree or higher, or an equivalent combination of education and experience
- 1–3 years of experience in quality assurance, compliance, data management, or program operations
- Experience leading or supporting teams, with the ability to provide guidance and accountability
- Strong attention to detail with the ability to manage high-volume, detail-sensitive work accurately
- Proficiency in Microsoft Office Suite, particularly Excel
- Strong organizational, time management, and multitasking skills
- Excellent problem-solving and analytical abilities
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong written and verbal communication skills
- Ability to handle confidential information with professionalism and discretion
- Valid driver's license
- Experience in workforce development, career services, or WIOA-funded programs
- Knowledge of WIOA policies, compliance requirements, and performance metrics
- Experience working in a career center or case management environment
- Familiarity with data systems used for tracking participant services and outcomes
- Experience supporting audits, monitoring, or compliance reviews
Benefits
- Healthcare
- Dental
- Personal/vacation time
Company Overview
Founded in 1996, Career Team provides both workforce services and workforce software for government and education institutions. It was founded in 1996, and is headquartered in Shelton, CT, US, with a workforce of 201-500 employees. Its website is http://www.careerteam.com.