Quality Assurance Coordinator

Optimal Care is where your dedication meets a rewarding career.  Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. About this Role Support the systems, communication, and regulatory processes that help ensure exceptional care across home health, hospice, and physician services. As a Quality Assurance Coordinator, you'll serve as a key resource within the Quality Assurance department, helping maintain compliance, streamline operations, and provide meaningful insights that support continuous improvement throughout the organization. Through coordination, reporting, and collaboration, you'll help ensure quality initiatives are effectively implemented and regulatory standards are consistently maintained. This role is ideal for someone who is highly organized, analytical, and passionate about healthcare quality and regulatory excellence. You'll support auditing and documentation processes, prepare reports and performance data, coordinate department communication, and help ensure organizational practices align with Medicare, Medicaid, accreditation, and other regulatory requirements. Working closely with the Director of Quality Assurance and leaders across the organization, you'll contribute to quality improvement initiatives, regulatory readiness, and process enhancements. Your attention to detail, problem-solving skills, and commitment to excellence will directly support compliance, operational effectiveness, and the continued delivery of high-quality patient care. Location  This is a remote opportunity for those living in Michigan, Ohio, or Indiana Hours  Monday to Friday, 8 a.m. to 5 p.m. Required Qualifications  High School Diploma or GED Preferred Qualifications  Associate's degree Minimum 1 year of experience in a health care setting Essential Skills and Competencies Interpersonal skills and ability to communicate professionally and effectively with staff, patients, and caregivers Knowledge of medical terminology   Able to demonstrate problem-solving and conflict resolution skills, organizational skills and attention to detail Strong verbal and written communication skills Willing to develop new critical thinking skills Ability to operate computer equipment, FAX, and photocopy machines necessary Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint Must be discreet and maintain HIPAA and confidentiality in the workplace Pay Range $60,000—$70,000 USD How We Care for You Minimum of 3 Weeks Paid Time Off (PTO) Medical, Dental, and Vision Insurance HSA and FSA options including Dependent Care Company paid Short Term Disability Company paid Life Insurance 401(k) with Employer Match Mileage Reimbursement  Company Vehicle Program for field roles Pet Insurance ID and Fraud Protection And more... Background Screening Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation. Equal Opportunity Employer We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.