Monitor the effectiveness of various processes through use of data and internal auditing programs
Perform quality audits and provide management with reporting on individual performance
Perform trend and gap analysis, providing management with reporting and policy, procedure and training recommendations
Respond to routine and complex inquiries from business partners, auditors (internal and external), and clients; effectively position messages in a manner that is supportive of the divisional and corporate direction as necessary to ensure appropriate resolution
Maintain and ensure compliance with procedures and metrics that impact quality throughout the department
Utilize in depth knowledge of policies, procedures, and writing techniques
Appropriately elevate situations that could have broader business impacts
Document performance opportunities acquired through multiple sources (e.g., compliments, complaints, coaching opportunities) and provide to appropriate staff member
May assist in the identifying technical issues through problem duplication and manipulation of data to provide details to the software development team for correction and improvement
Develop documentation and update written processes and procedures for training purposes as well as new process implementation
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in Business Administration or related field; in lieu of degree 4 years functional experience
Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
Demonstrated ability to effectively coach and communicate with all levels of employees; possesses strong interpersonal skills
Experience in handling and resolving moderate to complex assignments and communicating results and recommendations to management
Demonstrated flexibility to handle multiple issues requiring changes in priorities and workflow
Knowledge of internal audit process and procedures
Proficient using Microsoft Excel
Excellent problem solving, critical thinking and effective negotiations skills
Ability to work within complex systems to extract information needed to support the business
Excellent verbal, written and interpersonal communication skills
Ability to regularly exercises discretion and independent judgment the in performance of his/her job duties
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $58,656.00 - $80,253.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
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