Program Delivery Manager
Job Summary
We are seeking a Program Delivery Manager to lead the delivery of complex, multi-workstream client engagements across Plutus21 Partners' portfolio of operating businesses and strategic initiatives.
The ideal candidate thrives in fast-moving environments, is comfortable operating in ambiguity, and has a proven track record of leading large-scale programs involving cross-functional stakeholders, external clients, technology teams, and operational delivery functions.
Key Responsibilities
- Own end-to-end program delivery across multiple projects and workstreams, including execution, quality, timelines, budget, and stakeholder satisfaction.
- Develop and maintain integrated program plans covering scope, milestones, dependencies, resource requirements, risks, and critical paths.
- Establish and manage governance structures, including operating reviews, steering committees, executive reporting, and escalation processes.
- Coordinate cross-functional teams spanning operations, technology, data, analytics, finance, and client-facing functions.
- Manage distributed teams across multiple locations and time zones, ensuring alignment, accountability, and consistent delivery performance.
- Lead stakeholder engagement across client organizations and internal leadership teams, serving as the primary point of contact for program execution.
- Maintain ownership of program risk management, including risk registers, issue tracking, mitigation planning, and escalation management.
- Drive benefits realization by defining success metrics, monitoring outcomes, and ensuring alignment with strategic business objectives.
- Oversee resource planning and capacity management, ensuring teams remain appropriately staffed to meet delivery commitments.
- Manage program financials, including budgeting, forecasting, cost tracking, vendor spend, and variance reporting.
- Coordinate third-party vendors and external partners, including onboarding, performance management, contract oversight, and delivery governance.
- Implement and adapt project delivery methodologies, including Agile, Scrum, Kanban, and traditional project management approaches where appropriate.
- Track program performance through delivery metrics, operational KPIs, resource utilization, and executive reporting dashboards.
- Lead change control processes, ensuring scope adjustments are evaluated, documented, and approved through appropriate governance channels.
- Develop detailed implementation plans for future phases and expansion initiatives, including effort estimates, resource requirements, timelines, and risk assessments.
- Manage program transitions, scaling activities, and operational handoffs while minimizing disruption to ongoing delivery.
- Build and maintain program documentation, including operating procedures, decision logs, governance records, and lessons learned repositories.
- Lead team development activities, including hiring, onboarding, performance management, coaching, and succession planning.
- Foster a culture of accountability, transparency, continuous improvement, and operational excellence across all delivery functions.
Qualifications
- 3+ years of experience in program management, project management, operations leadership, consulting, or related delivery-focused roles.
- Proven experience leading large-scale, multi-workstream programs with accountability for delivery outcomes, budgets, and stakeholder management.
- Demonstrated success managing distributed teams across multiple geographies and time zones.
- Strong experience establishing program governance frameworks and executive reporting structures.
- Experience managing complex stakeholder environments, including senior executives, clients, operational teams, and external vendors.
- Strong financial management skills, including budgeting, forecasting, cost governance, and variance analysis.
- Experience managing program risks, dependencies, change requests, and cross-functional delivery challenges.
- Familiarity with Agile delivery methodologies, including Scrum, Kanban, sprint planning, retrospectives, and backlog management.
- Strong understanding of business systems, data-driven operations, workflow management, and technology-enabled delivery environments.
- Experience developing detailed project plans, work breakdown structures, resource models, and implementation roadmaps.
- Excellent written and verbal communication skills, including the ability to prepare executive-level presentations and reports.
- Strong analytical and problem-solving capabilities with a structured approach to decision-making.
- Experience managing third-party vendors, service providers, and outsourced delivery teams.
- Professional certifications such as PMP, PRINCE2, MSP, CSM, PSM, or equivalent are preferred.
- Ability to operate effectively in fast-growing, evolving environments where structure must often be built rather than inherited.
Originally posted on