Brock University is a leading comprehensive university in Canada, recognized for its commitment to excellence and innovation. The Program Coordinator is responsible for the development, delivery, coordination, and administration of Professional and Continuing Studies programs, ensuring smooth operations and high-quality service for learners and partners.
Responsibilities
- Coordinate day-to-day operations of assigned PCS programs to ensure efficient delivery and high-quality service
- Support end-to-end administration of programs, including scheduling, registration, documentation, and learner support
- Serve as the primary point of contact for prospective and current learners, faculty, instructors, and internal/external partners
- Maintain accurate program schedules, records, student files, and departmental documentation
- Prepare and process instructor and partner contracts, invoices, and honoraria
- Support course collection, timetabling, and scheduling to ensure effective program delivery
- Provide enrolment projections and related data to support decision making for program or policy changes
- Coordinate onboarding for independent contractors in collaboration with the Associate Director, Programming
- Respond to inquiries from prospective and current learners, providing accurate and timely information about program requirements, eligibility, and registration processes
- Manage admissions processes, including application review, document collection, and maintenance of applicant files
- Address learner concerns and escalate complex issues when appropriate
- Organize materials, track revisions, and coordinate partner feedback for curriculum review cycles
- Monitor and analyze program performance metrics, and identify opportunities to improve program quality, processes, and learner experience, for evidence-based improvements
Skills
- College diploma or degree (e.g., office administration, business administration, education) and/or equivalent combination of education and experience
- Experience in program coordination, academic administration, admissions, or student services within a postsecondary or continuing education environment
- Knowledge of the Professional and Continuing Education programs offered at Brock
- Understanding of the community college and private and public sectors of adult education
- Proficiency with student information systems, desktop publishing, database experience, and Microsoft Office tools
- Promotes and embodies inclusivity and respect within the workplace and the broader community
- Excellent interpersonal, communication, and problem-solving skills, with a customer centered approach
- Ability to work independently in a supportive and collaborative manner
- Strong analytical skills with the ability to interpret academic documentation and program data
- High level of attention to detail, time management and organizational skills
- Experience with micro-credentialing frameworks and digital badging platforms
- Familiarity with adult learning principles and online learning technologies
- Experience assessing transcripts and academic records
- Familiarity with the Ontario College of Teachers
- Familiarity with quality assurance frameworks and accreditation processes
- Experience with data analysis, reporting, and process improvement
Benefits
- Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
- Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
- Vacation: Up to 3 weeks per year, in addition to university holidays.
- Flexible Work Arrangements: Hybrid work schedule available.
- Professional Development: Eligibility for the Brock Tuition Waiver Program.
Company Overview
Brock University is a public research university in St. Catharines, Ontario, Canada. It was founded in 1964, and is headquartered in Saint Catharines, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is http://www.brocku.ca/.