Parsons is seeking to hire a qualified Professional Services Consultant. This position is a key member of the SigmaFlow software’s Professional Services team responsible for implementations and improving the experience of SigmaFlow’s client base.
Responsibilities
- Engage with SigmaFlow clients to facilitate project plans, requirement elicitation, software configuration, training, and transitioning the solution to the production environment
- Participates in design specification, technical configuration, test planning, and deployment of client implementations
- Work on developing technical specification documents for the client’s regulatory requirements
- Configure custom workflows, data libraries, and developing reports (using SQL) in the SigmaFlow platform following the technical specification document
- Become SigmaFlow product subject matter expert (SME), to utilize application functional expertise and relational database design knowledge to configure/develop workflow solutions for the client
- Conduct rigorous testing of configuration against technical specification documents and test cases to ensure stringent quality standards are met
- Provide adept first-tier support to clients, encompassing SQL query resolution, software troubleshooting, root cause analysis, and solution formulation
- Collaborate closely with clients' software system administrators and IT departments throughout the implementation phases
- Communicate clearly and effectively with client’s end users, colleagues, and management to quickly resolve issues and deliver high-quality results
- Utilize JIRA and Smartsheet applications to support multiple projects and clients during the implementation
- Collaborate with the SigmaFlow Support team to swiftly address support tickets raised by clients
- Assist the SigmaFlow business development team by delivering demonstrations, occasionally necessitating custom configurations
- Support SigmaFlow’s energy clients with compliance software to implement workflows for addressing FERC/NERC standards and requirements
Skills
- Bachelor's degree in Computer Science, Information Technology or related discipline
- 0-2 years' experience or a similar role
- Experienced in SQL reporting
- Demonstrated ability to effectively prioritize, manage, and deliver assigned tasks within stipulated timelines
- Exceptional problem-solving acumen and technical prowess
- Strong written and oral communication skills suitable for professional contexts, including the capacity to articulate technical data cogently in presentations and written documents
- Familiarity with project management applications such as JIRA and Smartsheet
- Intermediate to advanced proficiency in SQL development
Benefits
- Medical
- Dental
- Vision
- Paid time off
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Life insurance
- Flexible work schedules
- Holidays
Company Overview
ParsonsKellogg has stood apart in the $20 billion promotional products industry. It was founded in 2001, and is headquartered in East Providence, Rhode Island, USA, with a workforce of 51-200 employees. Its website is https://parsonskellogg.com.Company H1B Sponsorship
ParsonsKellogg has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.