Role Purpose
The Product Owner – Construction SaaS is responsible for owning the day-to-day discovery, definition, prioritisation and delivery of high-value product outcomes for CDE and related SaaS product capabilities. CDE represents a significant income stream for the business, so the role must balance customer value, commercial impact, product quality and delivery pace. The role acts as the execution bridge between Product Management, customers, delivery teams, product marketing and commercial stakeholders, ensuring that the product backlog is clear, commercially aligned, technically feasible and grounded in real construction workflows.
The role focuses on understanding real customer needs, translating them into prioritised product outcomes, and ensuring consistent, high‑quality delivery through remote, multi‑disciplinary teams.
A core expectation of the role is to apply Jobs To Be Done (JTBD), structured client discovery, and strong information management principles within the context of complex construction and infrastructure delivery. A deep understanding of the industry will be needed.
This is an experienced, hands-on Product Owner role for someone who can operate confidently under pressure, make clear prioritization decisions, engage directly with demanding clients, produce detailed feature requirement documentation, and help translate product strategy into shippable SaaS releases.
Key Accountabilities
Product Ownership, Backlog Management & Delivery Execution
· Act as the accountable Product Owner for assigned SaaS product areas, translating product strategy into a clear, prioritized and delivery-ready backlog
Own and manage the product backlog, including:
New product features
Customer‑requested enhancements
Customer‑raised bugs
Regression defects
Technical debt
· Produce high-quality user stories, epics, acceptance criteria, release notes and detailed Feature Requirement Documents that engineering, QA, UX, product marketing and stakeholders can act on without ambiguity
Ensure backlog items are:
Refined
Prioritized
Estimated
Ready for delivery
· Use Jira, GitHub or equivalent Agile delivery tools to manage backlog health, sprint readiness, delivery status, dependencies, release scope and traceability
Balance competing demand between:
Bugs vs features
Customer requests vs strategic roadmap
Speed vs quality vs long‑term maintainability
Jobs To Be Done (JTBD) & Problem Definition
Apply Jobs To Be Done (JTBD) thinking to:
Identify the underlying problems customers are trying to solve
Avoid solution‑led or feature‑led decision making
Focus on outcomes rather than requests
Produce clear JTBD statements defining:
Job
Desired outcome
Context and constraints
Use JTBD insights to:
Shape backlog themes
Inform prioritisation decisions
Evaluate feature value
Client Discovery, Engagement & Customer Advocacy
Plan and run structured client discovery activities, including:
Interviews and workshops
Workflow walkthroughs
Pain‑point and constraint analysis
Regularly present:
Product updates
New features
Roadmap slices
Act as the primary product contact for customers, managing expectations clearly and professionally
Translate customer feedback into:
Validated product needs
Prioritised backlog items
Ensure commitments to clients align with agreed governance and strategy
· Lead detailed client engagement across discovery, requirements validation, demonstrations, adoption feedback and post-release review, ensuring customers feel heard while maintaining product discipline
Product Marketing, Go-to-Market & Commercial Alignment
· Support product marketing and go-to-market activity by clearly articulating customer problems, product value, release benefits, differentiators and adoption messages
· Work with Product Managers, sales, customer success and marketing stakeholders to prepare launch materials, client-facing product narratives, demos, FAQs and release communications
· Contribute to pricing, packaging, adoption, usage and value-realization discussions by providing evidence from clients, product data and market insight
· Track feature adoption, customer feedback, product usage and commercial impact to inform prioritisation and future roadmap decisions
Construction Industry Understanding
Develop a strong understanding of:
Construction and infrastructure project lifecycles
Design, delivery, and operational phases
Contractor, client, consultant, and supply‑chain perspectives
Understand the realities of construction environments, including:
Programme pressure
Commercial constraints
Contractual obligations
Regulatory and assurance requirements
Ensure product decisions are practical, usable, and grounded in construction workflows
Information Management Principles & Standards
Build a deep working understanding of information management (IM) principles, including:
Information as a structured project asset
Ownership, lifecycle, and accountability
Data quality, traceability, and auditability
Develop familiarity with recognised standards and practices, including:
ISO 19650 principles
Common Data Environment (CDE) concepts
Metadata, naming, and classification
Ensure product features:
Support compliant information workflows
Reinforce, not undermine, information governance
Work with the Strategic Product Director to ensure product decisions align with the wider information and data strategy
Delivery Coordination & Agile Working (Developing)
Work with remote engineering teams operating in:
Sprint‑based delivery
Hybrid / Kanban‑style approaches
Participate in and support:
Backlog refinement
Sprint planning
Reviews and demonstrations
Track delivery progress, dependencies, and risks
Escalate delivery issues appropriately and early
Build practical understanding of:
Agile delivery principles
Incremental value delivery
Prioritisation under constraint
AI Product Capability & Innovation
· Bring awareness of AI-enabled product opportunities, including workflow automation, intelligent recommendations, data extraction, summarization, predictive insights and assisted decision-making
· Work with technical stakeholders to define responsible, practical and user-centered AI features that solve real construction and information management problems
· Understand the importance of data quality, explainability, security, permissions and governance when shaping AI-enabled product capabilities
Cross‑Product & Integration Awareness
Develop awareness of:
Product integrations
Data flows across platforms
Inter‑product dependencies
Identify potential integration impacts of new features
Support consistency and reuse across products where possible
Governance, Reporting, Planning & Stakeholder Management
Provide clear, structured updates on:
Backlog health
Delivery progress
Risks and trade‑offs
· Create and maintain clear delivery plans, release plans, prioritisation rationale, decision logs, dependency maps and RAID-style reporting where required
Prepare materials for:
Product reviews
Client sessions
Internal governance forums
Work closely with:
Strategic Product Director (primary escalation, strategic alignment and decision authority)
CPTO (technical oversight)
Skills & Attributes
Essential
Strong analytical and problem‑solving skills
Clear and strong written and verbal communication in English
Confidence presenting to stakeholders and clients
High learning agility and resilience
Comfort working with remote, distributed teams
Product Qualification
· 5+ years’ experience in SaaS product ownership, product management, business analysis or agile product delivery, ideally within construction technology, engineering, infrastructure, information management, CDE, BIM or project delivery software
· Proven ability to write detailed feature requirements, user stories, acceptance criteria and release-ready documentation in excellent written English
· Strong working knowledge of Jira, GitHub, Azure DevOps or similar tools for backlog management, sprint planning, issue tracking and delivery reporting
· Experience working with Product Managers and contributing to roadmap planning, GTM readiness, product marketing input and product performance reporting
· Confident client-facing communicator with excellent spoken English, able to facilitate workshops, manage challenging conversations and present product decisions clearly
· Highly organized planner who can manage competing priorities, ambiguity, pressure, stakeholders and deadlines without losing delivery discipline
· Exposure to AI-enabled products, data-led product development, workflow automation or intelligent SaaS features is highly desirable