Kikoff is a FinTech unicorn dedicated to providing affordable financial tools for consumers. The Product Operations Specialist will support the company's product experiences through operational tasks, user research, and collaboration with cross-functional teams to enhance product quality and customer experience.
Responsibilities
- Perform daily/weekly/monthly business critical operational tasks with high accuracy and consistency
- Support user research and interviews to help scope early product ideas and identify opportunities for improvement
- Review and troubleshoot escalated customer issues, perform bug-bashing with product team, and dogfooding to uncover root causes and collaborating with Product/Engineering to ensure issues are resolved and product quality improves
- Support Product, Engineering, and CX teams during product releases, ensuring smooth communication, quality checks, and validation support as needed
- Document issues clearly and maintain organized operational workflows, contributing to shared team knowledge and repeatable processes
Skills
- 0–1 years of experience in operations, tech, customer support, product, or similar environments (internships, projects, or coursework welcome)
- Strong attention to detail and comfort performing accuracy-dependent, repeatable tasks
- Experience identifying or diagnosing issues using structured problem-solving approaches
- Strong written communication skills for documenting issues and collaborating with cross-functional partners
- Organized, reliable, and comfortable owning day-to-day responsibilities that keep products and processes running smoothly
- Curiosity for how products work under the hood and eagerness to learn technical debugging basics
- Basic programming experience (SQL, Python, etc)
Company Overview
Kikoff provides credit building services through secured cards and rent reporting. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://kikoff.com/.Company H1B Sponsorship
Kikoff has a track record of offering H1B sponsorships, with 16 in 2025, 8 in 2024, 5 in 2023, 2 in 2022, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.