What You'll Do:
Avalara is seeking a Product Manager to own and drive the strategy, roadmap, and success of our Oracle connector portfolio, including Oracle ERP Cloud, Oracle E-Business Suite (EBS), Oracle JD Edwards (JDE), and Oracle PeopleSoft integrations. This role is critical in ensuring Avalara remains the preferred tax compliance partner across Oracle’s enterprise ecosystem, while also advancing our product strategy through AI-powered innovation.
The ideal candidate is both a strategic thinker and a hands-on SME who can balance customer needs, Avalara product priorities, Oracle partner requirements, and the technical realities of integration at enterprise scale.
What Your Responsibilities Will Be:
Product Strategy & Subject Matter Expertise
- Develop deep expertise in Oracle ERP Cloud, EBS, JDE, and PeopleSoft — including architecture, APIs, and integration points.
- Maintain mastery of Avalara products that integrate with Oracle (AvaTax, Returns, Exemption Certificate Management, Cross-Border, e-Invoicing).
- Stay ahead of Oracle’s roadmap and ecosystem changes, ensuring Avalara’s connectors evolve in step.
- Understand the competitive landscape for tax automation in Oracle environments and articulate Avalara’s differentiators.
AI Strategy & Innovation
- Define and drive how AI enhances Avalara’s Oracle connectors.
- Lead initiatives that apply AI to:
- Guided setup & configuration (LLM-driven assistants for easier onboarding).
- Error detection & resolution (AI-powered diagnostics and predictive alerts).
- Data insights (AI-driven anomaly detection, compliance risk insights, explainable tax decisions).
- Documentation & support (dynamic documentation, AI-assisted customer support flows).
- Partner with Avalara’s AI/ML teams to continuously evaluate new AI capabilities while ensuring compliance with Avalara’s data governance and ethical standards.
Roadmap & Delivery
- Own the vision, roadmap, and POR (Plan of Record) for the Oracle connector portfolio.
- Write detailed product requirements and acceptance criteria for engineering teams.
- Partner with TPMs and engineers to ensure smooth execution and on-time delivery.
- Track milestones, manage risks, and escalate blockers with remediation plans.
- Provide clear requirements handoff to Avalara’s Integration Team, while remaining engaged to validate customer and partner needs are met.
Cross-Functional Collaboration
- Work across Avalara teams — engineering, core platform PMs, content teams, support, professional services, technical writers, and enablement.
- Act as the Oracle integration advocate inside Avalara, ensuring Oracle platform priorities are represented in cross-connector initiatives.
- Partner with Avalara’s Strategic Partner Managers to align Avalara’s roadmap with Oracle’s product direction.
Customer & Escalation Leadership
- Serve as senior escalation point for Oracle connector customer issues.
- Lead cross-functional war rooms for escalations, ensuring rapid response and transparent communication.
- Capture post-mortem learnings and feed improvements back into roadmap planning.
KPI Ownership & Business Impact
- Define, track, and report KPIs such as:
- Connector attach rate and adoption in Oracle accounts.
- Implementation time-to-value.
- Customer satisfaction (CSAT, NPS) and support case reduction.
- Uptime, API performance, and product reliability.
- Revenue contribution from Oracle channel partnerships.
Reporting & Communication
- Ensure SteerCo and Orange Dash reporting is accurate and up to date.
- Provide regular, executive-ready updates to Avalara leadership and Oracle partner teams.
- Represent Avalara at Oracle trade shows, advisory forums, and partner events.
What You'll Need to be Successful:
Qualifications
Required:
- 5+ years of product management experience in SaaS or ERP integrations.
- Strong knowledge of Oracle ERP Cloud, Oracle EBS, JDE, or PeopleSoft
- Demonstrated success managing integration products or connectors at enterprise scale.
- Experience writing clear requirements, defining KPIs, and leading cross-functional teams.
- Excellent communication skills, with ability to influence both Avalara executives and Oracle partner stakeholders.
Preferred:
- Background in tax compliance, fintech, or ERP/financial systems.
- Experience building or managing AI-infused product features.
- Familiarity with global compliance requirements (VAT, GST, e-invoicing mandates).
- History of working directly with Oracle’s product/engineering ecosystem.
Key Competencies
- Strategic Vision: Ability to connect Avalara’s tax compliance strategy with Oracle’s enterprise ecosystem.
- Hands-On SME: Willingness to install, configure, and test products to replicate customer experiences.
- AI Fluency: Understanding of how AI can enhance integrations, customer usability, and operational efficiency.
- Leadership & Influence: Strong collaborator who drives clarity across engineering, partner, and customer-facing teams.
- Customer-Centric Mindset: Obsessed with reducing friction and improving time-to-value for enterprise customers.
#RemoteJobs #Hiring #WorkFromAnywhere #TechCareers
Avalara is an AI-first Company:
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
You’ll bring experience using AI and AI-related technologies, ready to thrive here.
You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
How We'll Take Care of You:
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara:
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.