NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide.
For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.
This posting is for an existing vacancy.
Brief Description
The PowerDetails Off-Duty Coordinator manages and administers off-duty job assignments for customer agencies. This role serves as a central point of coordination between employers, officers/deputies, and agency leadership, ensuring jobs are filled efficiently, policies are followed, and billing and reporting processes are completed accurately. The Coordinator plays a key role in maintaining operational excellence and delivering a high-quality experience for the agencies, their personnel, and businesses in the community.
Manage and oversee daily off-duty job operations, including reviewing, assigning, and monitoring open jobs
Approve or decline job requests, applications, and employer registrations in accordance with agency policies
Create, update, and maintain job schedules and calendars, encouraging portal adoption
Communicate with officers, employers, and agency stakeholders to ensure jobs are properly staffed and executed
Process invoicing activities including billing completed jobs, sending reminders, and collecting overdue payments
Maintain and update personnel records, including rank changes, promotions, and status updates
Monitor and respond to inbox communications, ensuring timely resolution of inquiries
Conduct weekly, monthly, and annual operational tasks and administrative functions
Highly organized with strong attention to detail and the ability to manage multiple priorities
A proactive communicator who can effectively coordinate between multiple stakeholders
Customer-focused, with a passion for delivering a high-quality service experience
Comfortable working with operational processes, data, and reporting
A problem-solver who can troubleshoot issues and identify process improvements
Adaptable and able to thrive in a fast-paced, dynamic environment
Familiar with the public safety industry and off-duty processes
What You Have
Experience in operations, coordination, customer support, or a related role
Strong communication skills, both written and verbal
Experience managing schedules, workflows, or logistics is preferred
Familiarity with invoicing, billing, or financial tracking processes
Comfort working with multiple systems and tools (e.g., CRM, communication platforms, scheduling tools)
Ability to quickly learn new software platforms such as PowerDetails and supporting tools
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
Inclusive and diverse environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.
Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.