Patient Retention Representative

Prenuvo is on a mission to transform healthcare with its innovative whole body scan technology. The Patient Retention Representative will support sales and patient care by engaging with returning patients, assisting with inquiries, and ensuring a positive patient experience to promote retention.

Responsibilities

• Work to develop and test new strategies to engage with and retain our patients
• Become an expert in the field of MRI imaging and cancer/disease prevention
• Check in on our patient’s health through calls/email/text
• Follow up with patients that have been recommended to come back for another scan through call/email/text
• Provide exceptional customer service to our patients over the phone and by email
• Provide general and service information to customers and patients
• Follow up with patient requests and provide support along the patient journey
• Use established systems and structures to record and report on patient satisfaction
• Have a willingness to take on other tasks and projects as they arise
• Ability to gain an understanding of patients' health journey and their current concerns in order to retain our patients

Skills

• Industry experience in customer support, service, and success is an asset
• You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
• You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Excellent written and verbal communication skills - interpersonal and collaborative skills
• Professionalism - personifying as the welcoming face of our clinics and services
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
• You're passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Benefits

• Prenuvo provides free, whole-body scans to each team member
• Flexible vacation policy
• Comprehensive benefits package including health, dental, vision, including Mental Health coverage
• Access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment

Company Overview