%3Cp style=%22background-color:white;margin:0in 0in 9.0pt;%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWHO IS GILBARCO VEEDER-ROOT%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3EGilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E#LI-KS1%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E#LI-Remote%3C/span%3E%3C/span%3E%3C/p%3E
The Partner Engagement Analyst supports day-to-day administration and analytical activities for the Passport North America partner program. This role maintains accurate partner data and coordinates onboarding, certification workflows, billing and invoicing, partner support requests, and RTC sponsorship activities. The Analyst works closely with partners and internal teams (Sales, Legal, Finance, Product, Support) to ensure program operations run smoothly, information is reliable, and processes are well organized.
**This is a remote position (eligible within the U.S.)
Key Responsibilities
Partner Onboarding and Lifecycle Management
- Support end-to-end partner onboarding activities, including intake coordination, account setup, lab equipment requests, and go-live readiness tracking.
- Maintain accurate partner records and the approved partner list across internal systems and directories.
- Serve as a primary operational point of contact for partner inquiries, triaging requests and routing them to appropriate internal teams.
Partner Certification Coordination
- Coordinate partner certification programs by scheduling testing and training, tracking milestones, and following up on outstanding requirements.
- Maintain certification documentation and track compliance status.
- Flag delays or non-compliance and escalate issues as appropriate.
Billing, Invoicing, and Data Accuracy
- Prepare and issue partner invoices in accordance with program terms.
- Track invoice status and payments, and escalate delinquencies to the Head of Third-Party Programs and Partnerships.
- Reconcile billing records and collaborate with Finance on corrections and reporting as needed.
Contracts and Compliance Support
- Work with the Head of Third-Party Programs and Partnerships and Legal to support updates to Partner Program Agreements and related documentation.
- Ensure partner records and activities align with program policies and contractual requirements.
Partner Marketing and Event Support
- Coordinate with Product Marketing on partner participation and sponsorships for partner-related events and initiatives.
- Support marketing and events teams with partner logistics, tracking, and communications.
Support Coordination and Escalation
- Coordinate partner support requests across Support, Product, and Engineering teams.
- Track service-level commitments and follow issues through to resolution.
- Maintain clear escalation paths and support closure of high-priority partner issues.
Reporting and Continuous Improvement
- Produce regular program reports and summaries for internal stakeholders.
- Maintain and improve data quality used for partner tracking and reporting.
- Identify opportunities to streamline processes, improve documentation, and introduce efficiencies or automation where appropriate.
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Qualifications
- Familiarity with Microsoft Office tools, particularly Excel and Outlook; experience with DocuSign and SharePoint or similar document management tools is a plus.
- Strong organizational skills and the ability to manage multiple tasks and deadlines with consistency.
- Clear, professional written and verbal communication skills.
- Comfort working with structured processes, data tracking, and detailed documentation.
Preferred Qualifications
- Exposure to contract administration or commercial terms.
- Experience supporting certification programs, training coordination, or compliance activities.
- Basic understanding of billing or accounting concepts.
- Experience in a technology, transportation, or services-oriented environment
The base compensation range for this position is $59,700 to $82,300 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off each year.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
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WHO IS VONTIER
Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.
Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.
With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com
At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.
Together, let’s power the way the world moves!