Acumen Technology is a leading Managed Services Provider specializing in financial institutions, healthcare, and security-focused organizations. They are seeking a confident and passionate NOC Analyst to join their team for the second shift, where the main responsibilities include monitoring alerts, managing service tickets, and providing after-hours client support.
Responsibilities
- Review and verify the success of scheduled backups across multiple platforms and clients
- Monitor, review, and troubleshoot automated alerts generated by Acumen's systems
- Triage and troubleshoot tickets assigned to the team; escalate to higher-tier resources when appropriate
- Field and respond to incoming after-hours client calls during the second shift, resolving issues within scope or escalating appropriately
- Deploy and document virtual environments in the cloud using client backup solutions
- Assist with onboarding new clients into Acumen's systems and tools
- Manage and support Acumen's monitoring, management, and security platforms across clients
- Identify opportunities to improve monitoring coverage using existing tools or new solutions
- Accurately track time and maintain detailed documentation within service tickets
- Provide clear, professional communication to clients during troubleshooting and incident response
- Have fun working
- Be serious about mastering technology
Skills
- Applicants should be located in or around the Nashville area for those days that we are in the office
- Intermediate understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
- Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time
Benefits
- 100% employer paid health insurance (medical and dental)
- Mileage and phone reimbursement
- Fun working environment and culture
- 401k with a maximum 4% match
Company Overview
Acumen Technology offers managed IT services, cyber security, cloud, IT consulting, VOIP, data backup and disaster recovery services. It was founded in 2016, and is headquartered in Nashville, Tennessee, USA, with a workforce of 11-50 employees. Its website is https://www.acumentechnology.com.Company H1B Sponsorship
Acumen Technology has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 2 in 2023, 5 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.