Mortgage Network Compliance Supervisor (Remote)
We are seeking a Mortgage Supervisor with a strong knowledge of, and experience of, supporting brokers to achieve CAS, & maintaining CAS, along with file reviewing process & regulations to join our growing team in the UK.
The successful candidate will play a crucial role in overseeing and maintaining competence with regulatory requirements governing mortgage lending activities. With a focus on integrity and attention to detail, this individual will safeguard the interests of our clients and uphold the reputation of our organisation.
This role is a full time, permanent position working remotely from home.
Key Responsibilities
Working with the Compliance Manager to:
- Support an adviser to achieve Competent Adviser Status
- Support the advisers to maintain Competent Adviser Status
- Training and Education - get involved with the Induction training of both mortgage & equity release advisers
- Increase awareness & compliance regulations of Equity Release
- Quality Assurance and Monitoring - complete business standards reviews and observations
- Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action
- Undertake 121 meetings ensuring all KPIs are being met by the adviser
- Deal with adviser queries by phone/email
- Monitor AR CPD records and provide feedback
- Review sales promotions and documentation and provide feedback/guidance as required
- Point of contact for customer complaints
- Identify potential process/systems/documents improvements
Our ideal candidate:
- Knowledge of FCA regulatory requirements
- Experience of supervising a team of mortgage advisers
- Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements
- CeMAP (essential)
- CeRER (desirable)
- Coaching and mentoring skills
- Able to handle difficult conversations
- Experience of handling customer complaints
- Planning and organisation skills
- Coaching and monitoring skills