Michigan Claim Support Assistant I

AAA The Auto Club Group is seeking a Michigan Claim Support Assistant I to provide support to their Claim department. The role involves completing intermediate level tasks related to claims, making customer phone calls, and processing paperwork under limited supervision.

Responsibilities

• Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems
• Work under limited supervision to complete a set of related tasks to accomplish an objective
• Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules
• Receive inbound and make outbound customer phone calls to resolve claims needs
• Resolve assignment conflicts and issues as needed
• Communicate effectively with others in a work environment and with the public
• May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary
• Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection

Skills

• High School Diploma or equivalent
• One year of experience in processing, customer service or business administration
• Working with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritize multiple tasks
• Communicating effectively (oral and written)
• Using basic math skills
• Using automated processing and computer systems
• Performing data entry duties
• Data processing techniques
• Techniques used to audit data
• Business processing procedures
• Successfully complete General Claims Training
• Gather data and prepare reports
• Compose routine correspondence including letters and memos
• Microsoft Suite Experience
• Experience maintaining accurate records
• Good problem resolution skills
• Efficient Organization/multi-tasking skills
• Excellent communication skills both oral/written
• The ability to complete basic math skills
• Experience with data entry in a professional setting
• Claims experience preferred, but not required

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

Company Overview