Sunmark Credit Union is a local credit union making a big difference in our community. As a Member Solution Specialist, you'll assist members with their financial needs, provide service through call center channels, and contribute to a positive member experience.
Responsibilities
- Providing service to members by relaying information through call center channels
- Responding with accurate information
- Researching and solving members' questions, problems, and complaints
- Cross-selling credit union services to qualified members
- Opening, servicing, and closing all types of personal and business accounts
- Ensuring accuracy
Skills
- High school diploma or equivalent
- Customer service experience with demonstrated sales ability
- Strong computer proficiency
- Ability to work in a fast-paced environment
- Effective and professional communication skills
- Obtain NMLS certification upon hire
Benefits
- Eligible for hybrid schedule after training period, typically 3-4 months, up to 2 days work from home, upon management approval.
Company Overview
Sunmark Credit Union specializes in insurance, mortgage, financial, accounting, investment, loan and credit card services. It was founded in 1937, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.sunmark.org/.