Canvas Credit Union is dedicated to transforming financial services and providing support to their members. They are seeking a Member Service Representative to work in their Communications Center, where the role involves educating members on financial products, processing transactions, and providing ethical product solutions.
Responsibilities
- LEARN about our members and hear them and understand their situations
- EDUCATE our members on the ways we can help them afford life
- PROVIDE meaningful, careful, focused and ethical product solutions
- PROCESS transactions like transfers and payments with courtesy and consummate professionalism
- PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes
- GROW with us by immersing in financial industry trends, products, services and technological advances
- SHARE your knowledge on effective practices, competitive intelligence, and business opportunities
- STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys
Skills
- Availability to work any of the three shifts: 8am-6pm Monday-Friday, Saturday 9am-1pm, 7:50am-4:50pm Monday-Friday, or 8:30am-5:30pm Monday-Friday
- Ability to work a flexible schedule Monday thru Saturday — 40 hours per week
- Experience in customer service, preferably in a financial services environment
- Understanding of financial products and services
- Comfortable and confident recommending and processing financial products like loans
- Ability to process transactions with courtesy and professionalism
- Ability to perform advanced transactions like IRAs, CDs, open accounts, wire transfers, and handle disputes
- Strong communication skills to educate members on financial solutions
- Ability to work well with others and embrace change
- Passion for helping others and a desire for a career, not just a paycheck
- Multi-lingual capabilities to include Spanish
- Experience in a leadership position at the current workplace
- Recognition for service excellence awards
Benefits
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Paid Wellness Day
- Paid Volunteer Time
- Flexible Spending Account
- Health Savings Account
- World Class 401(k) Plan
- Tuition Reimbursement
- Rate Discounts on Qualifying Loans
- May be eligible for incentives or discretionary bonus based on results
Company Overview
Canvas Credit Union is an experience financial services. It was founded in 1938, and is headquartered in Englewood, Colorado, USA, with a workforce of 501-1000 employees. Its website is https://www.canvas.org/.