Medical Assistant-II Virtual Care Community Medicine Program
About the Role
IU Health is launching an exciting Community Medicine (Virtualist) program designed to expand access to specialty care for patients across the state of Indiana. We are seeking a Medical Assistant with strong technology skills to support providers delivering care virtually.
This is not a traditional clinic‑based MA role. Instead, it is a forward‑looking, technology‑enabled position that plays a critical role in shaping how virtual care is delivered today and scaled for the future. Requires current Medical Assistant certification and previous MA experience.
Schedule Details
• No weekends
• No holidays
• Location: Remote (Indiana)
• Schedule: Monday–Friday | 8:00 AM–5:00 PM
• Status: Full‑Time (1.0 FTE/40 hours per week)
What Makes This Role Different
• 100% virtual care environment
• Direct support of virtual providers during patient visits
• Hands‑on involvement in building and refining virtual workflows
• Opportunity to influence how care is delivered statewide
• Ideal for MAs who enjoy technology, innovation, and change
Key Responsibilities
• Prepare patients and providers for virtual visits
• Conduct virtual rooming and clinical intake
• Provide real‑time technical support during visits
• Coordinate post‑visit follow‑up and next steps
• Document accurately in the electronic medical record
• Communicate with patients via phone and digital tools
• Support scheduling and virtual front‑office functions
Orientation & Remote Work Requirements
• Initial on‑site orientation in Indianapolis, IN
• Transition to remote work after successful completion of orientation
• Must maintain a HIPAA‑compliant home workspace and reliable internet connection
While not all traditional MA duties will be performed every day, a solid understanding of MA scope of practice is required. This role will continue to evolve as the program grows.
Ideal Candidate
• Comfortable and confident using technology
• Adaptable and open to change
• Detail‑oriented and proactive
• Self‑directed, yet collaborative
• Interested in innovation and virtual care delivery
Benefits
• 401(k) with employer match
• Tuition reimbursement
• Student loan forgiveness eligibility
• Employee Assistance Program (EAP)
• Healthy Results wellness program with bi‑weekly financial incentives
Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. Expected to precept current MA team members or MA Externs as requested by leadership.