Are you a seasoned professional with a passion for customer marketing and a knack for leading high-performing teams? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! As a Manager - Customer Marketing Consultants Team Lead at arenaflex, you'll play a critical role in driving business growth and delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. Our company values are built on a foundation of integrity, teamwork, and customer obsession, and we're dedicated to creating a workplace where everyone feels seen, heard, and valued. Whether you're a seasoned professional or just starting your career, we offer a unique opportunity to learn, grow, and make a meaningful impact.
**Join the arenaflex Team**
At arenaflex, we're not just looking for talented individuals - we're looking for people who share our passion for customer marketing and our commitment to excellence. As a Manager - Customer Marketing Consultants Team Lead, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth. You'll have the opportunity to work with a diverse range of stakeholders, from marketing and sales to product and risk, and to develop and implement strategies that drive business results.
**Key Responsibilities**
As a Manager - Customer Marketing Consultants Team Lead, you'll be responsible for leading a team of customer marketing consultants who are responsible for developing and executing targeted marketing campaigns to reach arenaflex's consumer and commercial customers. Your key responsibilities will include:
* Partnering with marketing to develop and execute targeted marketing campaigns that drive business results
* Providing subject matter expertise on targeting and eligibility processes, including data used for targeting
* Developing and implementing process improvements that drive efficiency and automation in campaign execution
* Providing training and guidance to marketers on the list execution process
* Troubleshooting and researching data anomalies and customer complaints
* Identifying process efficiencies and opportunities to simplify or reduce the number of list requests from marketing
**Preferred Qualifications**
* Strategic and logical thinking
* Understanding of marketing operations
* Experience working with data and marketing platforms like Unica or Redpoint
* Ability to be highly organized and meet deadlines
* A "can do" attitude and creative problem-solving
* Strong relationship and communication skills with consulting expertise
* Process improvement mindset
* Big data platform/programming a plus (Hive, PySpark SQL, etc.)
**What We Offer**
At arenaflex, we're committed to providing our colleagues with the support they need to thrive, both personally and professionally. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Why arenaflex?**
At arenaflex, we're not just a company - we're a community. We're a community of talented individuals who are passionate about customer marketing and committed to excellence. We're a community that values diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone feels seen, heard, and valued. Whether you're a seasoned professional or just starting your career, we offer a unique opportunity to learn, grow, and make a meaningful impact.
**How to Apply**
If you're a motivated and results-driven professional with a passion for customer marketing, we want to hear from you! To apply for the Manager - Customer Marketing Consultants Team Lead role, please submit your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**Pay Transparency Policy Statement**
arenaflex is committed to transparency in our compensation practices. We believe that fair and equitable compensation is essential to attracting and retaining top talent, and we're committed to providing our colleagues with a clear understanding of our compensation practices. For more information, please visit our website.
**Know Your Rights**
arenaflex is committed to providing a safe and respectful work environment for all colleagues. If you have any concerns or questions about your rights as a colleague, please don't hesitate to reach out to our HR team. We're here to support you.