Are you a customer service enthusiast with a passion for helping others? Do you have a strong desire to work for a forward-thinking global organization that values its employees and fosters a culture of inclusivity and belonging? Look no further! arenaflex is seeking a highly motivated and licensed Personal Lines Insurance Customer Service Representative to join our team of game-changers.
**About arenaflex**
arenaflex is a global organization that has been recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" year after year. We're a diverse team of over 70 nationalities, united by our passion for delivering exceptional customer experiences and driving innovation through technology. Our purpose is to help the world's best-known brands improve their businesses, and we're looking for talented individuals like you to join our mission.
**Career Growth and Personal Development**
At arenaflex, we believe in empowering our employees to reach their full potential. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you grow both personally and professionally. With over 80% of our managers and leaders promoted from within, you'll have the opportunity to develop new skills, take on new challenges, and advance your career in a supportive and inclusive environment.
**What You'll Do in This Role**
As a Licensed Personal Lines Insurance Customer Service Representative, you'll work from home and be responsible for:
* Actively listening to and asking questions to identify customer needs
* Advising on plan options, coverages, and pricing
* Processing new and/or amended enrollments
* Ensuring our clients' customers enjoy authentic experiences
* Delivering expert customer experiences with a smile
**Your Qualifications**
To succeed in this role, you'll need:
* 1+ years of customer service experience
* An active Personal Lines resident license
* A high school diploma or GED
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Passion for helping others
* Patient and empathetic nature
* Ability to pass a background check
* Must reside in the United States or have a valid U.S. address for residence
**What's in It for You**
As an arenaflex employee, you'll enjoy:
* A competitive pay rate of $18/hour ($20/hour for bilingual Spanish)
* Paid training (Classroom: 7 Weeks and Transition: 7 Weeks)
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in various topics
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
* A range of other perks and benefits
**Join Our Team**
If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** USA, OH, Work-at-Home
**Language Requirements:** English (bilingual Spanish a plus)
**Time Type:** Full-time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**