Job Description:
• Design intuitive, customer-first mobile app experiences across iOS and Android
• Translate complex home buying concepts into clear, approachable UI and flows
• Design and iterate on: Customer onboarding and education experiences, Warranty request and service workflows, AI chatbot interactions and conversation patterns
• Collaborate closely with Product, Engineering, Salesforce teams, CX, Marketing and Field Ops
• Partner with Salesforce stakeholders to ensure app experiences align with backend workflows and data models
• Create user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Apply Lennar’s design system while helping evolve it for mobile-first use cases
• Conduct usability testing and incorporate feedback into iterative improvements
• Help define how the app experience is reviewed, shared, and showcased internally
Requirements:
• 7+ years of experience in product, UX/UI, or app design
• Strong portfolio showcasing mobile app design and UX thinking
• Proficiency in Figma and modern prototyping tools
• Experience designing customer-facing products with complex flows
• Comfort collaborating with engineers, product managers, and Field Ops
• Familiarity with Salesforce-supported workflows or CRM-driven products
• Curiosity about AI tools, chatbots, or conversational design
• Strong understanding of responsive design, accessibility, and design systems
• Ability to work autonomously and bring clarity to ambiguous problems
• Confidence presenting design decisions to cross-functional stakeholders
• Bonus: Experience designing apps that support education, onboarding, or service requests
• Familiarity with home buying, real estate, fintech, or customer service platforms
Benefits:
• Robust health insurance plans including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with $1 for $1 Company Match up to 5%
• Paid Parental Leave
• Associate Assistance Plan
• Education Assistance Program
• Up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually
• Generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program
• Significant Home Purchase Discounts
• Everyone’s Included Day