JOB TITLE: Key Account Manager
DEPARTMENT: Public Administration & ERP
REPORTS TO: Director of Sales
JOB LOCATION: Remote (U.S. based)
TRAVEL: Up to 25%
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
- Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as:
- Increased involvement in i3V educations sessions,
- Upgrades or growth of current subscriptions,
- Mapping and expanding key contacts within the Customer organization,
- Development of client success plans, and
- Pipeline generation of new sales opportunities within customer base or through referrals, etc.
- Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
- Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
- Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
- Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues.
- Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
- Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
- Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries.
- Problem-Solving: Key Account Managers need to be adept at resolving client issues effectively.
- Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction.
- Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.
PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
- At least three years work experience in a role that requires sales, business development, product support or relationship management skills.
Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York