Method CRM is on a mission to transform how small businesses operate by giving them real control over their customer workflows. The Junior Solutions Specialist will implement, customize, and integrate Method CRM into customers' businesses while providing ongoing support and training to ensure long-term success.
Responsibilities
- Gather and document business requirements to better understand a customer’s business and scope of work
- Translate business requirements into designs, data models and technical requirements
- Scope, design, develop, test and refine customized Method CRM solutions
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth
- Provide consistent feedback to the entire team on enhancements we can make to product development
Skills
- Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience
- Excellent organizational, presentation and communication skills with an engaging phone presence
- Ability to meet tight deadlines
- Must have a strong technical aptitude and ability to learn new software quickly
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers' needs
- Must be self-motivated, goal driven and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation
- A team player with a positive attitude and a willingness to contribute to the overall team's success in a fast paced environment
- Experience in CRM and SQL is preferred
- Bonus points if you are fluent in French or Spanish
Benefits
- Flexible hybrid work model – designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2–3 days per week
- Collaborative and social team culture – work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected
- Growth-stage company experience – working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments.
- Training – You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
- Great downtown location – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
- Comprehensive health benefits – inclusive of healthcare, vision, and dental coverage to support your overall well-being
- Weekly lunch credit – enjoy a meal on us every week as a small way to say thanks
Company Overview
Method is the #1 automation tool for QuickBooks and Xero users! Method’s mission is to empower small and mid-sized businesses to better understand their customers and automate their way to stress-free days. It was founded in 2010, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.method.me.