**Job Description:**
Join arenaflex's Journey to Accelerate Life-Changing Healthcare Breakthroughs
At arenaflex, we're part of a global community that's passionate about accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a Customer Service Support Representative on our Specialty Testing team, you'll be inspired to discover more, develop new skills, and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world.
About arenaflex's Specialty Testing Team
arenaflex's Specialty Testing team is dedicated to providing exceptional customer service to patients and clients, helping them navigate the complexities of health insurance coverage, cost, and payment options. As a key member of our team, you'll be responsible for providing assistance over the phone, researching complex information, and communicating clearly and concisely with clients and patients.
Responsibilities
- Work in a high call volume environment, averaging ~75 calls per day from patients, doctor's offices, and/or private insurance carriers
- Research and communicate complex information in a clear and concise manner
- Navigate and work on multiple systems/websites simultaneously
- Provide assistance to clients and patients regarding questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
- Collaborate with other departments to resolve reimbursement opportunities
- Receive and process credit card payments over the phone, adhering to PCI compliance protocols
- Initiate payment plans for patients for outstanding balances
- Document telephone conversations clearly and accurately in the respective systems
- Update and maintain records in the billing system, including the review of accounts, payment collections, and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
- Assist with other duties as assigned
Qualifications
To be successful in this role, you'll need:
- Associates degree with at least 1+ year of prior relevant work experience OR High School diploma/GED equivalent with at least 3+ years of relevant work experience
- Prior Healthcare experience is strongly preferred, with a strong preference given to professional medical billing and collection practices
- Ability to interpret and apply understanding of insurance explanation of benefits (EOB) is strongly preferred
- Previous customer service experience handling high call volume is strongly preferred
- Medicare/Medicaid billing experience is preferred
- Knowledge of CPT and ICD10 codes is strongly preferred
- Experience with Laboratory Billing and Laboratory Information System (LIS) is preferred
- Working knowledge of prior authorization is preferred
- Understanding of Women's Health & Genetics Moms Helping Moms of Tomorrow processes is preferred
- XIFIN experience is preferred
- Bilingual in English and Spanish is preferred
Desired Skills
In addition to the qualifications above, we're looking for individuals with:
- Excellent verbal and written communication skills
- Ability to follow established program protocols and procedures
- Ability to review large amounts of data for accuracy
- Must be organized and detail-oriented
- Computer proficiency in MS Windows, MS Office, and database experience
Physical Requirements
This role requires:
- Prolonged periods of sitting at a desk and working on a computer
Remote Technical Requirements
To work from home, you'll need:
- Internet speed of at least 50 megabytes per second
- Ability to connect equipment to router/modem with Ethernet cord
- Equipment cannot be connected through Wi-Fi or satellite internet
Benefits
As a member of our team, you'll be eligible for comprehensive benefits, including:
- Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
Equal Opportunity Employer
arenaflex is proud to be an Equal Opportunity Employer, committed to inclusion and belonging in the workforce. We do not tolerate harassment or discrimination of any kind and make employment decisions based on the needs of our business and the qualifications and merit of the individual.
How to Apply
If you're passionate about accelerating life-changing healthcare breakthroughs and providing exceptional customer service, we encourage you to apply to this exciting opportunity.