Miratech helps visionaries change the world by developing innovative technology solutions for its clients. We are a global IT services and consulting company that brings together enterprise and start-up innovation. We are looking for a Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications.
Requirements
- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Benefits
- Competitive pay and benefits
- ForeverRemote work culture
- Growth mindset
- Global impact
- Welcoming multicultural environment
- Social sustainability values
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