Univest is a company located in Baltimore, MD, seeking a Technology Support Technician I. In this role, you will support the tools used by associates, troubleshoot IT issues, and contribute to enhancing call handling and ticket resolution in a team-oriented environment.
Responsibilities
- React to help desk calls via phone, ticketing system, e-mail and in person
- Provide professional, customer service across all Univest locations and diverse business units
- Troubleshoot basic and complex desktop, application, phone, and networking issues
- Accurately prioritize each incident and assign to the proper IT assistance group
- Work in conjunction with Tier 2 IT assistance to resolve issues
- Contribute positively to enhance and improve call handling and ticket resolution including creating end-user training material and knowledge base articles
- Move and configure PC hardware and software
- Required to be on-site 3 days per week and to travel to other Univest locations as required
- Work flexible hours as needed. This includes working from home using a personal non-cellular internet link
- Required to be part of the on-call, off-hours, rotation team
- Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct
- Perform other duties as assigned
Skills
- One to three years experience in a Help DeskDesktop assistance environment
- Experience assisting Microsoft Windows 11 operating systems
- Strong diagnostics and troubleshooting skills
- Ability to work in a team-oriented, fast-paced, and demanding environment
- Must possess a customer-first mentality
- Have a passion for technology and a desire to grow technical skills
- Experience assisting MS Office suite and standard desktop applications
- Excellent written and communication skills
Benefits
- Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
- Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
- Paid Time Off (PTO): 15 days annually (prorated your first year)
- Short Term Disability: 12 weeks of sick time with a doctors note after 6 months of service
- Holiday Time Off: 11 paid holidays
- We offer company paid life insurance: as well as other supplemental insurances
- Tuition reimbursement
- Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
- Discounts: on loan products
- Professional development trainings
Company Overview
Univest is a regional bank that provides financial solutions for individuals, businesses, municipalities and nonprofit organizations. It was founded in 1976, and is headquartered in Souderton, Pennsylvania, USA, with a workforce of 501-1000 employees. Its website is http://www.univest.net/.