We are looking for an IT Specialist to join our Home Office Team in Bloomington, MN!
The IT Specialist will be responsible for providing technical advice and support to system users, ensuring timely resolution of helpdesk requests. Installing, modifying and making minor repairs to personal computer hardware and software systems. Creates, maintains, and removes user access and email.
Responsibilities:
(include, but are not limited to)
- Respond to requests sent to the I.T. helpdesk; escalates major problems as appropriate
- Provides telephone, in person, and remote support to users, verbally coaching them through common operations
- Assists in the customization and adaptation of existing programs to meet users’ requirements
- Set up Active Directory accounts for new users.
- Create email accounts as necessary
- Deactivate user accounts for departing employees
- Prepares hardware and peripheral components such as monitors, keyboards, printers and disk drives for installation on users’ premises
- Loads appropriate software packages such as operating systems, networking components and office applications
- Performs hardware installations at local sites.
- Prepares systems for shipping to remote sites as appropriate
- Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network
Minimum Qualifications:
- 1 Year of helpdesk experience supporting remote users at multiple locations
- Associates degree in I.T., or equivalent
- Computer proficiency, including MS Office, Active Directory
- YARDI experience preferred
- Google Workspace experience preferred
- Knowledge of Fair Housing regulations beneficial
Pay: $60,000 - $67,000 a year
Benefits & Perks:
- Health Insurance (Company Paid Option), Dental, and Vision
- Paid Time Off and Paid Holidays
- Rent Discount
- Company Paid Life Insurance
- Short Term Disability
- 401K with Company Match
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Company Paid Long Term Disability
- Career Development Program & Advancement Opportunities
- Educational Assistance
- Employee Assistance Program (EAP)
- One Company Culture: we all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Employment offers are contingent upon successful completion of a background check.