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What We'll Bring:
The Invoice-to-Cash (I2C) Manager is responsible for leading the end-to-end order-to-cash cycle, including billing, cash application, collections, dispute resolution, and credit management. This role ensures timely and accurate invoicing, optimized cash flow, minimized bad debt exposure, and strong cross-functional alignment with Sales, Operations, and Customer Success.
The I2C Manager drives process improvements, automation initiatives, KPI performance (DSO, aging), and compliance while maintaining a strong customer experience focus.
What You'll Bring:
Key Responsibilities
1. Operational Leadership
- Oversee billing, cash application, collections, and dispute management teams.
- Ensure accurate and timely invoice generation in compliance with contractual terms.
- Monitor daily cash posting and unapplied cash resolution.
- Drive collections strategy to reduce DSO and improve aging buckets.
- Review credit limits and approve credit risk decisions within authority.
2. Cash Flow & Performance Management
- Own KPIs including:
- DSO (Days Sales Outstanding)
- Aging >90 days
- Bad debt reserves
- Billing accuracy rate
- Prepare monthly AR reporting and executive dashboards.
- Identify trends impacting cash flow and implement corrective actions.
3. Process Improvement & Automation
- Lead automation initiatives (invoice delivery automation, EDI, portal integrations).
- Align with Billing Director and Collections Leadership on Standardized global billing and collections processes.
- Partner with IT on ERP enhancements (Peoplesoft, High Radius, Power BI)
- Support system integrations during acquisitions.
4. Cross-Functional Collaboration
- Partner with Sales on contract review, customer onboarding and collection activities
- Work with Legal on dispute escalations and contractual compliance.
- Support integration of new business units into O2C framework.
5. Risk & Compliance
- Ensure SOX/internal control compliance for I2C Processes
- Monitor write-offs and approve within delegation of authority.
- Maintain audit-ready documentation.
6. Team Leadership & Development
- Lead, mentor, and develop billing, collections, and cash application teams.
- Align with Leadership teams to set annual goals aligned with corporate objectives.
- Conduct performance reviews and succession planning.
Foster a culture of accountability and continuous improvement
Impact You'll Make:
Qualifications
- Bachelor’s degree in finance, Accounting, or related field.
- 5–8+ years of progressive experience in Invoice-to-Cash or Accounts Receivable (Cash applications, Collections AND Billing)
- 4- 5 years of leadership experience.
- Strong knowledge of ERP systems (PeopleSoft)
- Proven track record improving DSO and cash flow.
- Experience with process automation and system implementations.
- Strong analytical, communication, and stakeholder management skills.
- Experience in global/shared service environments.
- Advanced Excel / BI tools (Power BI, Tableau).
- USA B1/B2 Visa
Preferred Qualifications
- Acquisition integration experience.
- Six Sigma or Lean certification.
Key Competencies
- Leadership
- Stakeholder Management
- Process Improvement Orientation
- Analytical and Data-Driven
- Detail-Oriented and Execution-Focused
- Communication and Influence
- Ability to Work Independently
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Manager I, Shared Services