Questrade Financial Group (QFG) is a leading financial services provider that leverages innovative technology to enhance customer experiences. They are seeking an Institutional Sales Specialist (Growth) to support Institutional Sales Partners and facilitate client onboarding, while collaborating with various internal teams to ensure seamless operations.
Responsibilities
- Coordinate with Institutional Partners/Dealers to onboard new clients
- Act as the primary point of contact for clients referred through Precious Metal Dealers and Exempt Market Product Issuers
- Assist Precious Metal Dealers/ Issuers and their referred clients with the account opening and funding process
- Work with Back Office to complete new accounts and account transfers
- Ensure the completion of client on boarding documentation
- Become an SME on account opening, Precious Metals and Private Products
- Assist clients with deposits and withdrawals
- Coordinate with back office teams on purchases and redemptions of Exempt Market Products
- Collaborate with Finance, Compliance, Risk and Back Office teams for trade reviews, settlements, transfer updates, account completion, purchases withdrawals and redemptions
- Generate delivery quotes for precious metal deliveries and liaise with third party vendors to complete these deliveries
- Make outbound calls to clients to assist them with their precious metals and exempt market products related queries and other account related inquiries
- Review precious metals trades for inventory and reconciliation with storage facility reports
- Participate in cross-functional projects and initiatives to enhance operational efficiency and effectiveness
- Work with issuers and the back office on DRIP deposits and distributions
Skills
- Post-secondary degree or diploma in a related field
- 1–2 years of experience in Client Services
- Minimum 1 year of related work experience in financial services or technical support
- Demonstrated ability to provide value-added, superior customer service
- SME-level knowledge of Options, Registered Plans, and technical troubleshooting
- Strong communication skills to explain trading, funding, and account logistics
- Ability to manage multiple tasks and channels simultaneously in a fast-paced environment
- CSI courses or completion of the Canadian Securities Course (CSC)
- Standard rotating 8-hour shifts, Monday to Friday
- Availability for overtime as needed
- Hybrid workplace
- CPH, OLC, or DFC certifications are considered assets
Benefits
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
Company Overview
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.questrade.com.