Protolabs is a leader in digital manufacturing, committed to building a diverse team. The Inside Sales Representative role involves managing sales opportunities and supporting customer engagement to drive business expansion.
Responsibilities
- Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements
- Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline
- Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives
- Support lead generation efforts completing sale activities to drive lead qualification and conversions
- Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities
- Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business
- Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility
- Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships
- Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes
- Maintain effective communications with internal partners on customer projects within Protolabs
- Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects
- Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)
- Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application
- Perform other related duties as assigned by Sales Management
Skills
- Entry-level position; Typically has 0-2 years of experience
- Bachelor's Degree or equivalent sales experience
- Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals
- Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives
- Ability to build and sustain robust customer relationships to enhance satisfaction
- Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership
- Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program with a 15% discount
- And More!
Company Overview
We are your single digital manufacturing resource from prototyping to production offering injection molding, CNC machining, 3D printing, and sheet metal fabrication services. It was founded in 1999, and is headquartered in Maple Plain, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is http://www.protolabs.com.