Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As an Implementation Support Specialist I, you will support the implementation of the Affirm solution with retail partners, serving as a primary support contact and working with cross-functional teams to resolve issues and enhance processes.
Responsibilities
- Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
- Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
- Identify and implement new operational processes to drive efficiency
- Develop detailed technical documentation
- Engage with internal stakeholders to define cross-functional workflows
- Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set
Skills
- Bachelor's degree or equivalent experience
- 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
- Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners
- Exceptional project management, communication, and technical skills to manage client engagements and internal resources
- Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail
- Previous experience in the payments or e-commerce space
- Knowledge of HTML, Javascript, API's
Benefits
- 100% subsidized medical coverage, dental and vision for you and your dependents.
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- An employee stock purchase plan enabling you to buy shares of Affirm at a discount
Company Overview
Affirm is a financial technology services company that offers installment loans to consumers at the point of sale. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.affirm.com.