Position Overview
The Human Resources Business Partner (HRBP) is responsible for supporting the day-to-day execution of HR services and processes across the organization. Reporting to the Director of People & Culture, this role ensures that HR policies, systems, and practices are applied consistently, efficiently, and in alignment with organizational standards.
This is a hands-on, operational role with a strong emphasis on HRIS optimization, process development, and documentation. The HRBP plays a critical role in strengthening HR infrastructure, improving workflows, and ensuring consistent and reliable employee experience across the organization.
Key Responsibilities
HRIS Optimization & Process Development
• Lead ongoing optimization of the HRIS, including data integrity, workflows, and system functionality within ADP Workforce Now
• Identify gaps in current processes and design, document, and implement standardized HR workflows and procedures
• Develop and maintain clear, accessible process documentation (SOPs, guides, and templates) across all HR functions
• Partner with external vendors and internal stakeholders to resolve system issues and improve functionality
• Support system enhancements related to onboarding, performance management, reporting, and employee lifecycle events
Employee Relations & Issue Resolution
• Serve as a primary point of contact for employee relations matters across the organization
• Manage routine employee relations issues, including performance concerns, workplace conflicts, and policy questions
• Escalate complex or high-risk matters to the Director of People & Culture as appropriate
• Ensure consistent documentation and adherence to established processes
Performance Management Support
• Support administration of performance management processes, including goal setting, review cycles, and performance improvement plans (PIPs)
• Provide guidance to managers on applying performance processes consistently
• Track and follow up on performance-related actions to ensure completion
HR Operations & Process Execution
• Execute core HR processes across the employee lifecycle, including onboarding, job changes, and offboarding
• Partner with Talent Acquisition and HR Operations to ensure smooth coordination of HR activities
• Maintain accuracy of employee records and ensure alignment between systems and documentation
• Support audits and ensure compliance with internal policies and external requirements
Policy Application & Compliance
• Provide guidance to managers and employees on HR policies and procedures
• Ensure policies are applied consistently and fairly across the organization
• Support compliance with employment laws and organizational standards
Data Tracking & Reporting Support
• Maintain accurate tracking of HR activities, including employee relations cases and performance actions
• Support preparation of routine HR reports and data requests
• Ensure data integrity across HR systems and reporting outputs
Employee Experience & Support
• Respond to employee inquiries in a timely, professional, and solutions-oriented manner
• Support a consistent and respectful workplace environment
• Reinforce organizational expectations related to conduct, accountability, and professionalism
Other Duties as Assigned
Qualifications
• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5 –7+ years of HR experience, with strong generalist or operational HR experience
• Demonstrated experience with HRIS management, process improvement, and documentation
• Experience supporting employees in a remote environment
• Strong employee relations experience
• Working knowledge of employment laws and HR compliance
• Experience with ADP Workforce Now or similar HRIS platforms
Key Competencies
• Systems & Process Orientation – Ability to build, improve, and sustain efficient HR systems and workflows
• Execution & Follow-Through – Delivers timely, accurate, and consistent results
• Judgment & Escalation Awareness – Understands when to escalate vs. resolve independently
• Consistency & Fairness – Applies policies and processes uniformly
• Attention to Detail – Ensures accuracy in data, documentation, and execution
• Communication – Clear, professional, and direct