CareSource is a healthcare management organization, and they are seeking a Health Partner Engagement Coordinator III to provide high-level administrative support and operational coordination to the Health Partner Engagement team. The role involves maintaining electronic provider records, supporting provider engagement, and analyzing data to improve provider satisfaction.
Responsibilities
- Maintain accuracy of electronic provider records, profiles, and demographics within databases
- Provide direct support to providers regarding portal navigation and troubleshooting
- Support Health Partner Engagement (HPE) team in the maintenance and development of key relationships
- Manage the HPE mailbox for provider and internal stakeholder inquiries and responses
- Submit and track ServiceNow (SNOW) tickets to resolution and provide necessary follow up to HPE team
- Act as the HPLC liaison, providing support for provider credentialing, onboarding, and documentation
- Work collaboratively with departmental staff and management personnel to ensure continuous performance improvement in an effort to improve provider satisfaction and internal operations
- Pull and analyze provider claims trend data from Power BI to support provider education needs
- Create, maintain, and update interactive Power BI dashboards specific to Market
- Liaise with the MLSS team to access databases, and present data insights to HPE team and leadership
- Assist in documenting provider concerns in applicable systems and provide support to resolve identified issues and potential risk
- Perform all necessary duties to successfully support CareSource and Affiliate Companies contractual requirements with state and any other regulatory entities
- Perform any other job related duties as requested
Skills
- High School or GED completion required
- One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field
- Intermediate proficiency level with Microsoft Outlook, Word, and Excel
- Knowledgeable of Facets, Credentialing platforms, and Power BI
- High level of organizational skills with the ability to work directly with management teams in a fast-paced environment
- Strong customer service skills
- Excellent written and oral communication skills
- Strong problem-solving skills
- Strong interpersonal skills
- Ability to work as a team
- Ability to manage multiple projects and prioritize
- Excellent research and analytical skills
- Associates or Bachelor's degree in business, communications, or related field is preferred
- One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field preferred
Benefits
- You may qualify for a bonus tied to company and individual performance.
- Substantial and comprehensive total rewards package.
Company Overview
CareSource provides managed care services to Medicaid beneficiaries. It was founded in 1989, and is headquartered in Dayton, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.caresource.com/.Company H1B Sponsorship
CareSource has a track record of offering H1B sponsorships, with 20 in 2026, 29 in 2025, 39 in 2024, 35 in 2023, 21 in 2022, 37 in 2021, 28 in 2020. Please note that this does not guarantee sponsorship for this specific role.