This is a remote position.
We are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach.
The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach.
This is a results-driven leadership role, not a passive administrative position.
Manage the full intake lifecycle from first inquiry to client start of services
Make and oversee high-volume outbound and inbound calls daily with prospective families
Proactively follow up with leads via phone, text, and email to ensure conversion
Convert inquiries into scheduled intakes and active clients
Communicate clearly and empathetically in Spanish and English
Lead and manage the intake team, including training, workflows, and accountability
Verify insurance eligibility and navigate authorization requirements
Coordinate with clinical, scheduling, and billing teams
Maintain accurate documentation in EMR/CRM systems
Track intake metrics, conversion rates, follow-up timelines, and call volume
Ensure an exceptional experience for families while driving timely admissions
You enjoy talking to people and are energized by phone-based work
You are comfortable making many outbound calls per day when needed
You follow up relentlessly and do not wait for families to call back
You can balance empathy with urgency and conversion
You view intake as both healthcare coordination and sales
Fluent in Spanish and English (spoken and written) — REQUIRED
Prior experience in healthcare intake, admissions, or patient coordination
Comfort with high-volume outbound calling and lead conversion
Strong leadership, organization, and follow-up skills
Ability to work in a fast-paced, high-accountability environment
Proficiency with EMR/CRM systems, spreadsheets, and email platforms
Reliable internet connection and private remote workspace
ABA or behavioral health intake experience
Insurance verification and authorization processes
CRM or EMR platforms (CentralReach, Salesforce, etc.)
Supervisory or management experience in intake, admissions, or healthcare admin
Fully remote position
Stable full-time schedule (9 AM–6 PM ET)
Opportunity to lead and scale a critical department
High-impact role with ownership and visibility
Competitive compensation based on experience
Medical, Dental, and Vision insurance
Life insurance
401(k) retirement plan
Paid time off (PTO) and paid holidays
Fully remote work environment
Consistent full-time schedule (Monday–Friday, 9 AM–6 PM ET)
Opportunity for growth and leadership advancement in a rapidly expanding organization