Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
Great American Employer Heath Solutions blends financial strength with forward-thinking underwriting. By leveraging advanced underwriting techniques and adaptable program structures, Great American Employer Health Solutions delivers premium healthcare coverage tailored for small businesses. Their offerings include Level Funded health programs and medical stop loss, with a specialized focus on employer groups with fewer than 100 enrolled employees.
We are seeking an Account Specialist to join our Great American Employer Health Solutions division. The Group Health Account Specialist manages and grows assigned employer group health accounts by serving as the primary point of contact for clients, brokers, and internal partners. This role ensures high‑quality service delivery, supports retention goals, strengthens agent relationships, and acts as a trusted advisor by coordinating cross‑functional support to deliver an exceptional customer experience.
This individual may work fully remote within the continental United States.
Key Responsibilities
Serve as the primary relationship owner for assigned agency partners and their book of business.
Develop a deep understanding of employer benefit strategies and provide consultative guidance.
Build and maintain strong relationships with agencies, policyholders, and internal stakeholders.
Conduct regular agency meetings, including plan performance reviews and renewal discussions.
Lead the annual renewal process, including planning, analysis, coordination, and implementation.
Partner with underwriting and sales on rates, plan design changes, and proposals.
Identify retention risks and proactively implement strategies to improve satisfaction and persistency.
Coordinate with internal teams (operations, enrollment, billing, claims, underwriting, compliance) to resolve escalated service issues.
Monitor service levels, ensure SLAs are met, and manage complex issues through resolution.
Analyze account performance, utilization trends, and service metrics.
Prepare and present reports, business reviews, and recommendations to clients and leadership.
Maintain accurate documentation in CRM and internal systems.
Maintain knowledge of group health products, regulations, and industry trends while ensuring compliance with applicable laws, regulations, and company policies.
Participate in required training and ongoing professional development.
Performs other duties as assigned.
Qualifications
Generally, 3+ years of experience in group health, employee benefits, or insurance account management.
Strong client relationship management, problem‑solving, and communication skills.
Ability to manage multiple accounts and priorities in a fast‑paced environment.
Proficiency with CRM systems and Microsoft Office tools.
Preferred Qualifications: Bachelor’s degree in business, healthcare administration, or related field; active Life & Health insurance license (or ability to obtain); experience working with brokers, consultants, or general agencies; familiarity with self‑funded medical plans.
Business Unit:
Great American Employer Health Solutions
Salary Range:
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.