Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Job Summary
The primary role of the Field Service Technician (FST) is to provide onsite technical support in the form of troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment for Nordson’s Packaging Hot Melt Adhesive Dispensing Equipment product line. The FST also works closely with various Sales Team members to assist with technical presentations and training, system quote creation, and pre-installation meetings. The FST will be scheduled to visit customers by a Service Coordinator or Supervisor.
Essential Job Duties and Responsibilities
Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment.
Provide Remote Technical Support to assigned Top customers.
Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system.
Complete Corrective Action Reports for all Warranty issues.
Conduct formal and informal training classes.
Complete accurate service reports/service tickets after customer visits in a timely manner.
Responsible for auditing, documenting and updating customer installed base line survey information for our database.
Report any customer complaints about our equipment performance to assigned Field Service Supervisor.
Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering.
Upsell customers on aftermarket parts or services (eg TrueBlue PM Program).
Participate in ongoing training of our products.
Education and Experience Requirements
College degree in a Technical Program preferred.
Skills and Abilities
Strong Mechanical & electrical knowledge/understanding.
Strong knowledge of pneumatic & hydraulic systems/components.
Strong ability to read and understand manuals, parts lists, component drawings, dimensional drawings, hydraulic & pneumatic schematics, electrical schematics, and wiring diagrams.
Familiarity with using common tools and equipment (i.e. Multi-Meter).
Comfortable working with hi-temp, hi-pressure, and hi-voltage equipment (240VAC – 480VAC).
Comfortable working onsite alone with tools to assist customers.
Comfortable with upselling customers on new products and technologies.
Effective clear concise oral & written communication skills.
Home office space.
Excellent computer knowledge: MS Office, Outlook, MS Teams, Concur, SAP, SAP C4C, Concur etc.
Working Conditions and Physical Demands
Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes.
While performing assigned duties, the FST is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location. The FST must carry the required tools needed to complete the task. An FST must be able to lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and depth perception.
Travel Required
Estimated 75% with 5 to 10+ overnight stays/month.
Interested?
If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.
About Nordson Packaging
Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.