Canon USA is a leader in technology, solutions, and services, seeking a Field Service Technician to provide exceptional service and support for Canon products. The role involves routine maintenance, customer communication, and ensuring compliance with service standards in the Staten Island area.
Responsibilities
- Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned
- Showcasing strong customer communication and satisfaction skills
- Maintaining the performance of assigned machines
- Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets
Skills
- Hold a High School diploma or equivalent experience required
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
- Ability to travel (valid driver's license and acceptable driving record necessary)
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
Benefits
- Medical
- Dental
- Vision
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
Company Overview
Living and Working Together For The Common Good... It was founded in 1937, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.usa.canon.com.