Company Description:The Sales Operations Manager is directly responsible for the management of the Field Sales Manager and sales support in selling of Ford Protect products to all dealers and distributors across Southern Africa, Middle East and Sub-Saharan Africa. The successful incumbent will have product knowledge relevant to extended warranty, maintenance and service plans.
The Sales Operations Manager will also be responsible for managing and assigning in-house training as well as on-site dealer training and support where required.
Build dealer loyalty and increase dealer satisfaction through partnership, professionalism, trustworthiness, sincerity, a positive attitude and a business-like appearance in every customer experience.
Job Description:- Ability to travel to the Middle Eastern, Sub-Saharan Africa, and North African Regional for product training and support to distributors.
- Support the development of the local business management function in alignment with the regional strategy
- Assist the local Business Management Manager to implement, administer and support the Business Management system
- Collect financial data from dealers
- Analyse dealer data quality and provide coaching to accountants to improve the quality of financial reporting
- Support dealers in developing their Chart of Accountant and other accounting-relevant topics
- Map dealers Chart of Account to Business Management system Chart of Account and ensure the ongoing quality of this mapping
- Upload dealers financial data to Business Management system
- Calculate Benchmark and network consolidations
- Prepare and communicate monthly dealers BM reports
- Analyse BM reports and provide comments
- Produce Monthly and Quarterly Network Performance reports and commentaries
- Prepare Ad-hoc reports when required
Qualifications:MINIMUM QUALIFICATIONS REQUIRED
- Matric / N3 Certificate
- Tertiary Sales Qualification and/or Certification desirable
- In possession of RE1 and RE5 certification
- Valid driver’s license
MINIMUM EXPERIENCE
- 5 -8 years’ experience in selling Finance and Insurance products - under supervision if not yet FAIS accredited
- 5 -8 years of Account Management experience within the Short-term Insurance and Automotive Industries
- Automotive industry-specific product knowledge and application is a must
- Solid knowledge of the operational requirements within the Finance and Insurance Industry
- Solid understanding of the review process with regard to the generation of 2nd gross income within the Finance and Insurance Industry
- Firm understanding of the South Africa Short Term Insurance Regulatory Framework and related legislations.
ESSENTIAL SKILLS/CHARACTERISTICS REQUIRED
- Achieving High Standards
- Effective and accurate with automotive sales calculations
- Effective problem-solving skills
- Adaptable and flexible
- Able to perform multiple tasks effectively
- Working Effectively with Others
- Empathetic to dealers and their problem situations.
- Communicates effectively, especially in problem situations by phone, e-mail, and face-to-face.
- Exhibits a team attitude towards management and peers.
- Able to effectively negotiate
- Able to effectively sell at a retail level.
- Applies active listening techniques
- Able to effectively resolve conflicts
- Sensitive to diversity and various cultures.
- Managing Pressure and Complexity
- Manages time productively
- Maintains composure and perspective in difficult situations
- Plans and organises effectively
- System Knowledge
- MS Office with intermediate to advanced Excel skills
- Seriti
- Avid goal setters
- Good listeners
- Ask high value questions
- Passionate
- Enthusiastic
- Ability to demonstrate the value of the products
- Self-motivated and driven
- Great relationship builders
- Persistent & resilient
- Great negotiator’s
Additional Information:MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.