At arenaflex, we're revolutionizing the way people shop for their pets, and we're looking for talented individuals to join our dynamic Veterinary Support team in Louisville, KY. As a Full-Time Veterinary Data Entry Specialist, you'll play a vital role in delivering exceptional customer service and ensuring seamless data management for our veterinary partners. **Why You'll Love Working at arenaflex** At arenaflex, we prioritize Health, Wellness, and Culture in every aspect of our business and work environment. Our comprehensive benefits package includes: * Competitive starting wages * Opportunities for wage increases starting after 3 months of service * Environment-controlled climate * Employee 20% Discount Program at arenaflex for all your pet needs * 401(k) with company matching * Group building events and company-supported lunch meetings * Career growth and development opportunities * Health insurance qualification on the first of the month * Funded child, adult, and pet backup care through Care.com * Discounts on various items through the LifeMart Discount stage **What You'll Do** As a Veterinary Data Entry Specialist, you'll be responsible for: * Directly connecting with veterinary facilities to arrange prescription approvals, resolve client issues, and clarify order requests * Examining and resolving issues to determine proper solutions for clients and partner facilities, and following up on a case-by-case basis to resolve issues * Completing data entry of prescriptions into arenaflex's healthcare software * Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders * Working with empathy, attention, patience, compassion, and kindness to clients and partners alike * Working with an eagerness to learn and grow, sharing feedback, receiving feedback, and working in a culture of openness and development * Communicating with veterinary facilities via telephone (sometimes via other stations on a case-by-case basis) with various topics, primarily using our internal program and systems to explore solutions and record client note accounts, so being meticulous is essential * Expecting a significant portion of the typical business day will be outbound veterinary center/client telephone contacts **What You'll Need** To succeed in this role, you'll need: * 2 years of experience working in a client or healthcare-focused environment * Demonstrated excellent interpersonal skills (written, verbal, and listening) * Ability to perform multitasking (e.g., chatting on the phone while exploring on the computer and taking notes) * Working with ownership, being a self-starter, and standing out to detail * Capability with Microsoft Outlook * High school education or equivalent * Ability to maintain a Pharmacy Professional License from the Kentucky Board of Pharmacy (where applicable) * Decisive reasoning abilities * Shown ability to multitask and perform well in a fast-paced environment * Ability to adapt to change as per the business needs of the organization * Flexibility to move schedule and stay at work longer than required depending on the situation by the specialty unit * Ability to maintain confidentiality and secure sensitive data * Ability to pass background checks **Join Our Team** If you're passionate about delivering exceptional customer service and data management, we encourage you to apply for this exciting opportunity. As a Veterinary Data Entry Specialist at arenaflex, you'll have the chance to grow your career, develop new skills, and make a meaningful impact in the lives of our clients and partners. Apply for this job