At arenaflex, we're dedicated to delivering exceptional patient experiences that set the standard for healthcare excellence. As a leading academic medical center, we're proud to serve South Florida, Latin America, and the Caribbean, with a team of over 100 specialists and sub-specialists providing top-notch care to over one million patients annually. We're now seeking an experienced Patient Screener/Customer Service Representative to join our team and contribute to our mission of providing world-class patient care, research, and medical education.
**About arenaflex**
arenaflex is a world-renowned academic medical center, proudly serving South Florida, Latin America, and the Caribbean. Our tradition of excellence has earned us international recognition for outstanding teaching, research, and patient care. With over 100 specialties and sub-specialties, our physicians provide top-notch care to over one million patients each year. We're committed to delivering exceptional patient experiences, powered by groundbreaking research and medical education at the Miller School of Medicine.
**Job Summary**
We're seeking an experienced Patient Screener/Customer Service Representative to join our team at the UHealth campus. As a Patient Screener/Customer Service Representative, you'll be the first point of contact for patients, families, and visitors, setting the tone for their experience at arenaflex. You'll be responsible for creating a welcoming environment, providing exceptional customer service, and ensuring a smooth and efficient experience for all visitors.
**Key Responsibilities**
* Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties, adhering to HIPAA requirements and departmental policies.
* Make safety, customer service, care, and satisfaction the priority in every interaction, upholding the CICARE and ACT framework.
* Create ID badges for all patients, families, and visitors upon entering the UHealth hospital lobbies.
* Provide directions as needed, assist with parking validations, and assist with any needs of our patients, family, and visitors.
* Create online profiles for patients, families, and visitors to improve the speediness of issuing badges and enhance their experience.
* Act as a point of reference for patients, families, and visitors who need assistance or information, attending to their wishes and requirements.
* Listen carefully to all patient, family, and visitor requests to provide a positive experience and proactively identify any support they may require.
* Escort patients or family members when appropriate, and assist with wheelchair transportation or other needs to help our differently-abled patients.
* Verify appointments in EPIC to validate parking and work closely with Public Safety for patients/visitors who are not permitted to visit the facility.
* Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures.
* Cover weekend and/or evening shifts as required.
**CORE QUALIFICATIONS**
* High School diploma or equivalent
* Prior Customer Service experience helpful
* Proficiency in English; multilingual skill is strongly preferred (Spanish speaking preferred)
* Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor
* Ability to multitask and utilize time-management skills
* Provide the highest level of customer service and promote a welcoming environment
* Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude
* Ensures a clean, pleasant, and safe working environment
* Maintains professional attire and demeanor to project confidence with patients, families, and visitors
**Knowledge, Skills, and Abilities**
* Ability to work independently and as part of a team
* Strong problem-solving and conflict resolution skills
* Excellent communication and interpersonal skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft Office and other software applications
* Ability to work in a fast-paced environment with a calm and professional demeanor
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Professional development workshops and conferences
* Leadership development programs
* Tuition reimbursement and education assistance
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the principles of respect, empathy, and compassion, and we're dedicated to delivering exceptional patient experiences that reflect these values.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* Retirement plan and 401(k) matching
* Paid time off and holidays
* Tuition reimbursement and education assistance
* Opportunities for professional development and career growth
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.