At arenaflex, we're on a mission to revolutionize the way we approach network support and infrastructure management. As a seasoned Network Support Analyst, you'll play a critical role in ensuring the seamless operation of our global network, driving business continuity, and delivering exceptional customer experiences.
**Job Summary:**
We're seeking a highly skilled and motivated Network Support Analyst to join our team. As a key member of our IT department, you'll be responsible for designing, implementing, and maintaining our network infrastructure, including Cisco hardware, network trucks, and data center operations. Your expertise will help us stay ahead of the curve in terms of network performance, security, and scalability.
**Key Responsibilities:**
* Design and implement Cisco hardware solutions to meet business requirements
* Audit and process Network Trucks satisfaction demands to ensure timely resolution of issues
* Support and cycle Network Trucks project tasks to drive business outcomes
* Attend scheduled training to stay up-to-date with existing and future state network conditions, including stockroom, warehouse, data center, local office, colocation, and cloud environments
* Develop and implement ITIL/Trucks episode, issue, change, information, and request processes to drive efficiency and effectiveness
* Suggest or carry out enhancements for group cycles and strategies to improve network performance and customer satisfaction
* Ensure comprehensive, accurate, and complete occurrence documentation to facilitate knowledge sharing and decision-making
* Provide guidance and direction to customers, teams, and other support individuals on day-to-day activities, project drives, sending exercises, and support issues
* Build and maintain positive, collaborative, and productive relationships with stakeholders to drive business outcomes
* Respond to clients by identifying issues, investigating replies, and directing clients through restorative advances
* Provide essential technical support and ensure consistency with established rules and methods for monitoring performance
* Troubleshoot issues in LAN foundation, testing, and designing software
* Assess network performance to drive improvements and optimize network resources
* Plan upgrades and support without disrupting business workflows
* Provide technical guidance and deliver network framework training to colleagues
* Work with vendors to obtain required equipment for networks and frameworks
* Identify, analyze, and resolve network exchanging and transmission framework issues while minimizing impact on customer service
* Distinguish between primary and secondary network failures
* Work the Network Support occurrence line, including opening, focusing on, investigating, following-up, advising, heightening, imparting, reporting, and pulling in extra assets depending on the situation for episode goal
* Answer and contribute to Network Support hotline calls to support end-users and minimize business disruption
* Answer Network Support email requests and demands
* Work out Network Support proactive everyday assignment list
* Delegate assigned tasks in Smartsheet
* Lead and participate in weekly team meetings
* Open and screen Cisco TAC cases on faulty Cisco hardware and track the entire process
* Review and supervise corporate office data storerooms
**Essential Qualifications:**
* At least 1-year experience in a support-related field or 1-year organization experience with network training
* Fundamental understanding of Ethernet, Fiber, Casing Transfer, AVPN, ISDN, Committed IP, and Steering conventions
* Basic knowledge of network equipment and software, including switches, routers, and wireless controllers
* Fundamental understanding of subnetting, VLANs, and network geography
* Excellent written/verbal communication skills, phone behavior, and customer service skills
* High-level skills in investigation and analysis with episodes and issues
* Experience or understanding of ITIL/Trucks episode, issue, change, information, and request processes
* Demonstrated strong work ethic and positive, mature, professional demeanor
* Self-motivated and able to work independently with minimal oversight
* Process-oriented, understands the benefits of processes, and the need for consistency
* Ability to explain or convey technical terms to non-technical audiences
* Effectively search for, suggest, or carry out enhancements for group processes and strategies
* Able to function well under pressure and within time constraints
* Imaginative, inventive, and very responsive with a strong desire to keep moving
* Cooperative person and work collaboratively with others sharing ideas, teaming up, and eventually putting team objectives first
* Demonstrated strong association skills to comply with tight time constraints
* A solid understanding of Google Suite
* Infrequent travel may be required
* Willing to support off-hours fill-in as required, including weekends, holidays, and 24/7 on-call liabilities on a rotational basis
**Preferred Qualifications:**
* At least 1-year Costco warehouse/distribution center experience
* Good understanding of Costco business warehouse and hardware
* Essential knowledge of network monitoring tools to aid issue detection and resolution
* Reading up for or have CCNA certification
* Networking degree
* ITIL Foundation Certification
* Knowledge of pre-scripting languages (Python, Google Apps Script, etc.)
**Required Documents:**
* Initial Letter
* Resume
**California candidates, please click here to review the Costco Candidate Security Notice.**
**Compensation and Benefits:**
We offer a comprehensive package of benefits, including paid time off, medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct wellbeing/representative help, medical services repayment account, subordinate consideration help plan, momentary incapacity and long haul inability protection, AD&D protection, life coverage, 401(k), stock buy plan to qualified employees.
**Apply Now:**
If you're a motivated and experienced Network Support Analyst looking for a new challenge, please submit your application through our website. We can't wait to hear from you!
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