At arenaflex, we're revolutionizing the way content creation teams collaborate and innovate. As a seasoned External Support Engineer, you'll play a pivotal role in bridging the gap between our internal development team and external content creation teams. Your expertise will ensure seamless tool adoption, efficient issue resolution, and continuous improvement of our content tools and workflows.
**About arenaflex**
arenaflex is a cutting-edge entertainment and media company that's changing the way people consume and interact with content. With a strong focus on innovation, collaboration, and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is passionate about creating exceptional experiences for our users, and we're looking for talented individuals like you to join our mission.
**Job Summary**
As an External Support Engineer at arenaflex, you'll be responsible for providing top-notch technical support to content teams, creating reference materials, and collaborating with our internal development team to resolve issues and improve our content tools and workflows. If you're a skilled problem-solver with excellent communication and organizational skills, we want to hear from you!
**Key Responsibilities**
* Provide technical support to content teams, addressing their questions, concerns, and issues related to our content tools and workflows
* Create comprehensive reference materials, user guides, and training programs to help external teams get up to speed with our toolset
* Troubleshoot and debug issues with tools and workflows, working closely with our internal development team to resolve complex problems
* Escalate critical issues to our tool development team and collaborate with production to track and resolve these issues in JIRA
* Advocate for tools and workflow improvements, gathering feedback from external teams and presenting recommendations to our internal development team
* Partner with other engineers to develop innovative tools and processes that enhance efficiency and quality
* Facilitate cross-disciplinary discussions to drive feature development from concept to completion
* Demonstrate exceptional reliability, accountability, and professionalism in all work-related interactions
**Essential Qualifications**
* Bachelor's degree in Computer Science or a related field, or equivalent work experience
* Proven experience supporting a live service or tool environment, with a strong understanding of software development principles and best practices
* Familiarity with C# code and ability to read and understand it
* Excellent written and verbal communication skills, with experience working with external partners and stakeholders
* Positive attitude, with the ability to receive and provide constructive feedback
* Strong organizational skills, with the ability to prioritize and manage multiple requests simultaneously
* Self-motivated, with a proven track record of delivering high-quality results in a fast-paced environment
**Preferred Qualifications**
* Experience with Unity 3D game and tool development, iOS and Android mobile development, and Jira, Confluence, or other defect tracking software
* 5+ years of experience in delivering production-level code in a professional environment
* Strong understanding of software development methodologies, such as Agile and Scrum
* Experience with cloud-based services, such as AWS or Azure
* Familiarity with DevOps practices and tools, such as Docker and Kubernetes
**Work Environment and Culture**
As an External Support Engineer at arenaflex, you'll be part of a dynamic and collaborative team that's passionate about innovation and customer satisfaction. Our core hours are 10:00am to 6:00pm CST, and we encourage flexibility and work-life balance. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. Our team is committed to continuous learning and professional growth, with opportunities for training, mentorship, and career advancement.
**Compensation and Benefits**
arenaflex offers a competitive salary range of $150,000 - $325,000, depending on your location, job family, background, skills, and experience. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. Our team is committed to continuous learning and professional growth, with opportunities for training, mentorship, and career advancement.
**How to Apply**
If you're a motivated and experienced External Support Engineer looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our mission at arenaflex!