At arenaflex, we're on a mission to revolutionize the way customer support is delivered. As a Customer Support Representative on our Intuit TurboTax program, you'll play a vital role in helping customers navigate our tax software, locate previous tax returns, and resolve any issues they may encounter. With a focus on empathy, critical thinking, and multi-tasking, you'll provide top-notch support to our customers while enjoying the flexibility and autonomy of working from home.
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a supportive environment that empowers our contractors to deliver exceptional customer experiences. As an independent contractor, you'll have access to a range of benefits and perks that will enhance your career and work-life balance. Here are just a few reasons why you'll love working with us:
* **Work from home**: Say goodbye to commuting hassles and hello to the convenience of working from the comfort of your own home.
* **Flexible scheduling**: Create your own schedule and enjoy the freedom of working at times that suit you best.
* **Gain experience in different industries**: Expand your skillset and broaden your horizons while providing exceptional customer service.
* **Supportive environment**: Our team is dedicated to helping you succeed, so you can focus on delivering outstanding customer experiences.
**Overview**
As a Customer Support Representative on our Intuit TurboTax program, you'll be responsible for providing customer support via phone, chat, and/or video chat. Your interactions will focus on software navigation, locating previous tax returns, and resolving any issues customers may encounter. To succeed in this role, you'll need to possess a sincere desire to assist customers, be tech-savvy, and have excellent communication skills.
**Schedule**
* **Seasonal contract**: This contract runs through April 15th, 2024.
* **Flexible scheduling**: Create your own schedule and work at times that suit you best.
* **Available hours**: Schedule available hours between 7 am and 11 pm CST, Monday - Sunday.
* **Weekday and weekend options**: Enjoy the flexibility of working on weekends and weekdays.
**Compensation**
* **Earn up to $19 per hour**: With the potential to earn up to $19 per hour, you'll be rewarded for your hard work and dedication.
* **Peak rates**: Earn higher rates during peak times (January - April) and non-peak times.
**Required Skills**
* **Sincere desire to assist the customer**: You'll need to possess a genuine desire to help customers and provide exceptional support.
* **Tech savvy and avid computer user**: You'll need to be comfortable using technology and navigating multiple systems.
* **Ability to multi-task and navigate multiple systems**: You'll need to be able to handle multiple tasks and systems simultaneously.
* **Communicate with a friendly tone and professional demeanor**: You'll need to possess excellent communication skills and be able to communicate in a friendly and professional manner.
**Technology & Equipment Requirements**
* **Personal computer**: You'll need a personal computer (no tablet) to work from home.
* **Broadband internet connection**: You'll need a broadband internet connection with a minimum speed of 10 MBPS.
* **Wired internet connection**: You'll need a wired internet connection (no wi-fi or mobile internet).
* **Windows 10 or Windows 11 operating system**: You'll need to have a valid Windows 10 or Windows 11 operating system.
* **Valid antivirus software**: You'll need to have valid antivirus software installed, running, and up to date.
* **USB headset with microphone**: You'll need a USB headset with microphone to communicate with customers.
* **Webcam**: A webcam will be loaned to each contractor to be used for the duration of the contract.
**Work Environment Requirements**
* **Quiet, uninterrupted space**: You'll need a quiet and uninterrupted space to work from home.
* **Organized desk area**: You'll need to maintain an organized desk area to ensure productivity and efficiency.
* **Professional appearance**: If you're on camera, you'll need to maintain a professional appearance.
**Important Information**
* **Application process**: When you're ready to apply, click "Apply Now" and complete your profile. You'll then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you're among the qualified candidates, you'll receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.
* **Contractual relationship**: The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex.
* **Background check**: You'll need to successfully pass a criminal background check to work on this program.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we'd love to hear from you. Click the link below to apply now and take the first step towards an exciting career opportunity with arenaflex.