At arenaflex, we're revolutionizing the way people work by providing a service-orientation toward the activities, tasks, and processes that make up day-to-day work life. Our cutting-edge technology helps modern enterprises operate faster and be more scalable than ever before. We're a dynamic team that thrives on adaptability, innovation, and a passion for delivering exceptional customer experiences.
We're seeking a highly motivated and customer-centric Customer Support Representative to join our Global Customer Success team. As a key member of our team, you'll play a vital role in providing best-in-class support for the arenaflex platform, ensuring a positive experience for our globally growing customer base.
**What You'll Get to Do in This Role:**
* Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or arenaflex CRM in a timely and efficient manner.
* Escalate to internal or external support resources and Subject Matter Experts when necessary.
* Support users in the use of the arenaflex platform by providing necessary advice and/or walk-through.
* Identify self-service documentation gaps.
* Provide support for arenaflex Store Applications.
* Manage multiple cases daily.
* Assist peers with their cases.
* Participate in User Acceptance Testing (UAT).
**What We're Looking for in a Candidate:**
* A technical background and the ability to learn and absorb technology quickly.
* Great written and verbal communication skills.
* Prior experience working in a helpdesk environment over phone, using technical skills to resolve end-user issues on a first-call resolution basis.
* The ability to communicate effectively with people at all levels.
* The ability to have difficult conversations with customers.
* The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
* Basic understanding of ITIL Skills and business processes.
* 2-4 years of working within an IT environment.
* The ability to work as part of a team and on their own initiative.
* Language: Portuguese.
**Desired Requirements:**
* A good understanding of the arenaflex platform is an advantage.
* Experience with using and troubleshooting SaaS applications.
**What It's Like to Work at arenaflex:**
Career growth is a way of life at arenaflex; our managers truly develop employees. Add new skills to your resume, take on new challenges, and discover your full potential. We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
**Compensation and Benefits:**
We offer a competitive compensation package, including a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On-Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
**Why Join arenaflex?**
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected] for assistance.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
**Apply Now:**
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's revolutionizing the way people work, apply now to join our Global Customer Success team at arenaflex!
**Work Environment:**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to arenaflex employees depending on the nature of their work. Learn more here.
**Accommodations:**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected] for assistance.
**Export Control Regulations:**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), arenaflex may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon arenaflex obtaining any export license or other approval that may be required by relevant export control authorities.