At arenaflex, we're a leading global provider of news and business data, serving clients and organizations worldwide through various platforms, including print, digital, mobile, and live events. With over 130 years of delivering high-quality content, we've established one of the world's largest news-gathering operations globally. Our portfolio includes renowned publications and products such as the Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Chateau Worldwide, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk and Compliance, Dow Jones Newswires, OPIS, and Synthetic Market Intelligence.
We're seeking an experienced Customer Support Representative to join our team in Chicopee, Massachusetts. As a key member of our Single Copy Sales (SCS) Appropriation Support team, you'll play a vital role in supporting the general delivery and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This position involves inbound and outbound customer service interactions and follow-ups, with minimal management, you'll perform determined tasks connected with the office's operations.
**Key Responsibilities:**
* Handle account creation and management for various print offices
* Direct record supply management and billing section support
* Handle Inbound and Outbound customer interactions through email and telephone
* Assist customers with questions regarding supply, returns, and exploration connected with billing inquiries
* Work with Sales and Production administrators to support print focus dispatch and routing plans changes
* Assist with all aspects of customer invoice process, requiring intense attention to detail and the ability to meet inflexible time targets
* Foster a working understanding of the Lattice Single Copy Framework and other course and business frameworks
**Requirements:**
* Years of general office and earlier customer service experience
* Solid written and verbal communication skills with attention to detail
* MS Word proficiency and with Excel (can maintain complex accounting sheets)
* Ability to handle multiple tasks and focus on a fluctuating daily responsibility
* Willingness to work 9:00 to 5:00 pm and be adaptable to ensure inclusion
**Benefits:**
* Comprehensive Medical, Dental, and Vision Protection Plans
* Paid Time Off
* Retirement Plans
* Complete Clinical, Dental, and Vision Protection Plans
* Education Benefits
* Paid Maternity and Paternity Leave
* Family Care Benefits
* Employee Travel Program
* Membership Discounts
* Employee Reference Program
We recognize that attracting the best talent is crucial to our success as a company. As a result, we aim for flexibility in structuring competitive remuneration offers to ensure we can attract the best candidates. The cited compensation range addresses our pure intentions gauge concerning what our ideal candidates are likely to expect, and we tailor our proposals within the range based on the chosen applicant's experience, industry knowledge, area, technical and interpersonal skills, and other variables that may be relevant during the screening.
**Pay-for-Performance:**
Pay-for-performance is a vital component in our approach to attract, engage, and motivate talented individuals to take care of their best responsibilities. Similarly to compensation, for reward-eligible jobs, targets are set based on various variables, including serious market practice.
**About arenaflex Benefits:**
arenaflex offers a range of benefits to its employees, and some may have evolved or changed since then. Here are a few common benefits and features arenaflex has provided:
* Flexible Schedule: One of the critical benefits of working with arenaflex is the flexibility it offers. Employees can choose their own schedules and work when it's convenient for them.
* Earn Money: Employees earn money through a combination of base pay, incentives, and tips. The amount can vary based on factors like location, time of day, and demand.
* Tips: Clients have the option to tip employees. Employees keep 100 percent of the tips they earn.
* Quick Pay: arenaflex offers an element called "Quick Pay," which allows employees to receive their earnings daily for a small fee.
* Employee Prizes: arenaflex might offer various prizes, rewards, or challenges to motivate employees to complete a specific number of deliveries within a set timeframe.
* Protection: arenaflex provides protection coverage to employees. This coverage might include liability insurance and workers' compensation insurance.
* Discounts: Employees might have access to discounts and promotions from arenaflex or partner organizations.
* Employee Community: arenaflex might have a community group or events where employees can connect, share experiences, and learn from one another.
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity to join our team at arenaflex.