Join arenaflex, a rapidly growing team on a mission to modernize the $50B+ animal health industry, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We're a growing team of exceptionally talented and passionate people, and we're looking for a proactive self-starter to join our vibrant community of veterinary professionals.
**About the Position**
The Support Associate is a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging the arenaflex platform for their supply ordering needs. As a member of our support team, you will engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the arenaflex platform. You will work collaboratively with your team to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**What We Offer**
* 100% remote within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office set up
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're committed to creating a diverse and inclusive workplace, and we welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
**Why Join arenaflex?**
* Be part of a rapidly growing team on a mission to modernize the $50B+ animal health industry
* Work with a talented and passionate team of individuals who are dedicated to making a difference
* Enjoy a dynamic and fast-paced work environment with opportunities for growth and development
* Receive comprehensive benefits and perks, including 100% remote work, medical, dental, and vision insurance, and equity
* Collaborate with a diverse and inclusive team to create a positive and delightful experience for our users
**How to Apply**
If you're a proactive self-starter with a passion for customer support and a desire to make a difference in the animal health industry, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about our company culture and values, and to submit your application.
**Important Notice**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Scam Alert**
arenaflex wants to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here's what you need to know:
* Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in.
* Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity.
* It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings.
* Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information.
* If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.
We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!