Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex, a global leader in communications and technology, as a Customer Service Representative in our Work From Home program.
At arenaflex, we're committed to revolutionizing the way our customers engage with our products and services. As a Customer Service Representative, you'll play a vital role in redefining the customer experience, leveraging your exceptional communication skills, product knowledge, and problem-solving abilities to resolve complex customer concerns and exceed expectations.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting our customers with the latest innovations and solutions. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner for millions of customers around the world. Our Work From Home program offers the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic, collaborative team.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Cultivating relationships and retaining customers through empathetic and consultative approaches
* Resolving complex customer concerns related to multiple products and services
* Uncovering customer wants, interests, and needs to effectively upsell and cross-sell products and services
* Demonstrating self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
* Utilizing virtual communication tools to engage with managers and support teams for assistance
* Remaining proficient in explaining customer bills and managing billing, rate plan, and feature matters for multiple products and services
* Performing basic troubleshooting for multiple products and services
* Adhering to a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
**Work Schedule and Availability**
* This is a full-time position (40 working hours per week)
* Hours of operation are subject to change, including possible Mandatory Overtime when business needs require
* Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
* Initial training/nesting hours are Monday – Friday 9:00am to 6:00pm (~3 months)
* Attendance is Mandatory Daily
* Post-training/nesting hours – will shift to later hours that could include Saturday and/or Sunday
* Note: Paid time off becomes available after 3 months of service
**What's in it for you?**
* Paid training that you'll be required to complete from home
* Resources to encourage your career growth
* A competitive compensation package, starting up to $41,035 per year, with the potential to earn up to $47,035 for total starting salary based on sales performance
* An amazing benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* 50% employee discount on eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories, AT&T Internet (Fiber where available), AT&T phone, and AT&T wireless home phone
**Qualifications**
To be considered for this WFH position, you must:
* Reside in the following states: SD, IL, IN, & WI
* Have verified internet service with a minimum of 18 mb download and 12 mb upload speed and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Why join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits and perks to support your well-being and career growth. Join our team and become part of a dynamic, collaborative community that's passionate about delivering exceptional customer experiences.
**Apply now!**
If you're ready to take the next step in your career and join our Work From Home program, apply now! We can't wait to hear from you.