At arenaflex, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Customer Service Representative, you'll play a vital role in bringing our heart to every moment of our customers' health care journey. If you're passionate about providing personalized support, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a Fortune 4 company that's revolutionizing the way we approach health care. Our purpose is to deliver enhanced human-centric health care for a rapidly changing world. We're committed to empowering our colleagues to transform our culture and accelerate innovation, making health care more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, ensuring that every colleague feels empowered to make a meaningful impact.
**Job Summary**
We're seeking hundreds of Customer Care Representatives to join our Caremark Member Operations division in Orlando, FL. As a Customer Service Representative, you'll be the first point of contact for our millions of plan members, providing exceptional support and guidance on their pharmacy benefit plans. You'll take inbound calls, answer questions, and offer solutions to help simplify their health care experience. With our comprehensive training program, you'll have the opportunity to upskill and expand your knowledge in health care, while opening doors to additional opportunities within arenaflex.
**Key Responsibilities**
* Assist members with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail order prescriptions
* Take inbound calls and answer questions in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Provide solutions to help simplify members' health care experience
* Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
* Receive training to upskill and assist with client and member inquiries as business needs arise
* Maintain a secure workspace free from distractions, adhere to HIPAA and governmental compliance, and meet approved internet speed requirements
**Essential Qualifications**
* 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
* Computer proficiency in Windows-based applications
* High School Diploma or Equivalent Experience
**Preferred Qualifications**
* Associates degree or equivalent experience
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
* At least 6 months of health care experience
**Work Environment and Culture**
* Work from Home flexibility available for those who meet the criteria
* Comprehensive training program to ensure success on the team, including virtual training, self-paced modules, and leadership engagement
* Flexible scheduling options to create a work-life balance
* Opportunities for advancement from a REP I to a REP II and III, with paths to progression through our Career Mapping guide
* Collaborative, dynamic work environment that values colleague feedback and growth
**Compensation and Benefits**
* Starting pay rate: $17.50
* Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
* Eligibility for the 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Well-being programs, education assistance, free development courses, and a CVS store discount
**Career Growth Opportunities**
* Opportunities to grow in and outside of our business unit
* Paths to progression through our Career Mapping guide
* Opportunities for advancement from a REP I to a REP II and III
* Training and development programs to help you succeed in your role
**How to Apply**
* Apply online through our website
* Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position
**Join the arenaflex Team**
If you're passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives, we want to hear from you! Apply now to become a part of our dynamic team and start your journey with arenaflex.