At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a key member of our Fitness Service and Sales Department, you'll play a vital role in providing top-notch support to our customers, helping them achieve their fitness goals and live healthier lives. If you're a people person with a passion for customer service, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and growing company that's revolutionizing the fitness industry with innovative solutions and exceptional service. Our commitment to excellence, teamwork, and customer satisfaction has earned us a reputation as a leader in our field. As a remote in-home phone support representative, you'll be part of a talented team that's dedicated to making a difference in people's lives.
**Job Summary**
We're seeking an experienced customer service representative to join our remote in-home phone support team. As a key point of contact for our customers, you'll be responsible for delivering exceptional service, resolving issues, and providing information with a positive and energetic attitude. If you're a self-starter with excellent communication skills, a strong work ethic, and a passion for customer service, we want to hear from you!
**Key Responsibilities**
* Deliver exceptional service as the first point of contact to our customers
* Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
* Make outbound appointment setting calls from already generated inquiries
* Maintain accurate and useful database records
* Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
* Perform basic account maintenance activities
* Meet Quality Assurance Requirements and other key performance metrics
**Essential Duties and Responsibilities**
* Have a designated and approved in-home workspace
* Have a secondary work place in case your approved home space has technical difficulties
* Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
* Receive inbound calls
* Place outbound follow-up calls
* Answer SMS messages
* Answer questions about the product details, the company, and issues about accounts for the customers
**Specific Knowledge, Skills and Abilities**
* Excellent interpersonal, written, and oral communication skills
* Ability to type 40 wpm+
* Ability to work on a computer for extended hours as scheduled
* Ability to speak on the phone and send follow-up emails for extended hours as scheduled
* Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* Previous call center experience preferred
* Ability to learn and navigate new software quickly
* Previous telesales experience a plus, but not required
* Fitness industry experience a PLUS!
**What We Offer**
* Competitive Base Wages
* Group Healthcare Plan
* Paid Time Off
* Company Training
* Career Advancement Opportunities
* A great incentive program to boost your drive and eagerness to do a great job
* A Fitness Reimbursement Program to promote health
* Career development programs to nurture your skills and abilities in a growing company
**Work Environment and Company Culture**
As a remote in-home phone support representative, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a fun and upbeat atmosphere that's supportive and inclusive. We believe in teamwork, open communication, and continuous learning, and we're committed to helping our employees grow and develop their skills.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.