At arenaflex, we're dedicated to delivering exceptional customer experiences across our nationwide Long Term Care and outside the hospital client base. As a key member of our team, you'll play a vital role in providing top-notch service to our clients, working closely with Technologists in the field, and collaborating with reps at our various regional accounts. If you're passionate about delivering outstanding customer service and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our team is committed to making a positive impact on the lives of our clients and their patients. We're proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. As a remote worker, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a vibrant and connected team.
**Position Description**
As a Customer Service Representative at arenaflex, you'll be responsible for receiving and processing customer orders by telephone or fax, ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner. You'll work closely with our Directors of Nursing and Administration to provide exceptional service to our clients. In addition to your primary duties, you'll be cross-trained in other positions within the department and will be asked to perform these functions as needed.
**Essential Duties and Responsibilities**
* Provide prompt, accurate, and courteous responses to customers
* Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
* Answer incoming customer service orders as soon as possible
* Display active listening and superior customer service skills for both external & internal customers
* Document activity to the arenaflex system
* Display the ability to enter orders manually via our fax process
* Display the ability to operate the phone system effectively
* Adhere to work schedule
* Other duties as assigned
**Key Performance Indicators (KPIs)**
* Be able to handle an average of 11 calls per hour per eight (8) hour shift after 4 months in the position
* Meet or exceed productivity standards
* Maintain a high level of customer satisfaction
* Demonstrate strong problem-solving and decision-making skills
* Adhere to company policies and procedures
**Qualifications Required**
* Ability to work independently and as a team
* Must demonstrate the ability to perform the different tasks they have been trained for in the call center
* Computer knowledge
* Strong customer service skills
* Solid communication skills (including verbal, written, and listening skills)
* Solid problem-solving and decision-making abilities
* Good organizational skills
* Execute and prioritize multiple tasks
* Professional
* Ability to type 35 – 40 words per minute
* Flexible and adaptable to change
* Medical terminology / experience preferred but not required
* A minimum of a High school Diploma or equivalent required
* Must have high-speed internet for Remote work
**Benefits**
arenaflex offers a competitive wage and robust benefit package to full-time employees. Part-time employees are eligible for many of the same benefits, pro-rated. Benefits include:
* Two weeks of vacation time
* Health Insurance after 30 days!
* Sick time
* 6 paid holidays
* Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
* Dental insurance
* Vision insurance
* Disability insurance
* Company-paid life insurance
* 401(k)
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for growth and professional development
* Flexible work arrangements, including remote work options
* Competitive compensation and benefits package
* Collaborative and inclusive team culture
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex.